Skip to main content
covid 19 resources banner

Spectrum Health COVID-19 Information & Resources

Here's How We're Responding

second opinion conversation bubbles
In Person Care
We offer in-person options for those that require a face-to-face visit. All of our locations are ready for you.
provider referral
Virtual Care
Conduct video visits with our primary care or specialty care providers from the comfort of your home.
results
Updated Policies and Closures
Learn about our current visitor policy and the status of any temporary closures.

COVID-19 FAQs

What are the symptoms of COVID-19?

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Who is at higher risk for getting very sick from COVID-19?

People at higher risk include people:

  • Age 65 and older
  • With underlying health conditions such as:
    • Heart or lung disease
    • Diabetes
    • Obesity
  • Who have weakened immune systems.

The CDC website has a comprehensive listing of people at higher risk: https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/people-at-higher-risk.html

How do I know if my symptoms are allergies or COVID-19?

If you have had seasonal allergy symptoms and these are similar symptoms to what you had during previous seasons, you are most likely experiencing seasonal allergies. If you have never had seasonal allergies before, but all of a sudden have symptoms, this is less likely to be new onset allergies. Allergist and immunologist Nicholas Hartog, MD, provides clarity between seasonal allergies and the virus in this Health Beat article:  https://healthbeat.spectrumhealth.org/is-it-allergies-or-covid-19-symptom-checker/

Spectrum Health offers two types of COVID-19 testing. The first is the COVID-19 (molecular) test where a sample is taken via nasal or nasopharyngeal swab to determine if the person is currently infected with the virus that causes COVID-19. The second type of test is the COVID-19 (serology) antibody test where a blood sample is taken to determine if the person had previously been infected with the virus that causes COVID-19.

COVID-19 Testing (To see if you currently have COVID-19)

How do I get tested for COVID-19?
First, you must be screened to determine if you qualify for a COVID-19 test. All tests require a valid physician order. There are three ways to get screened:

  1. Spectrum Health patients can use the virtual screening and test self-scheduling via MyChart,
  2. Contact your primary health provider for a screening or to order a test, or
  3. Be screened over the phone by calling the Spectrum Health COVID-19 hotline at 833.559.0659. The hotline should be used by those who have never received services at Spectrum Health, require an interpreter or special assistance, or are a pre-procedure or surgery patient.

If you qualify for a test, an appointment will be made for you at one of Spectrum Health’s convenient testing locations.

Spectrum Health emergency departments are not able to provide outpatient COVID-19 testing for those who are without symptoms and want to be screened and tested without seeing a physician. Spectrum Health laboratories require a doctor’s order before performing COVID-19 tests.

Antibody Testing (To see if you previously had COVID-19)

What is the COVID-19 antibody test?
The antibody, or serology, test is a blood test designed to detect a previous COVID-19 infection through the presence of antibodies. Learn more about this test here.

Why test for antibodies?
Anyone who receives a positive result on this test has been exposed to COVID-19. The antibody testing will help meet a community need and determine how widely the disease has spread through West Michigan. We hope this testing will help us learn more about how the disease spreads in our community and who it has affected.

How can I get tested?
The two-tiered test, available at all Spectrum Health laboratories, is not restricted to a specific patient population but does require an order from a doctor or advanced practice provider. It is not intended for the diagnosis of an acute COVID-19 infection and should only be used 10 or more days after the onset of symptoms.

Anyone who would like a test should contact their health care provider. Spectrum Health has the capacity to conduct up to 1,000 antibody tests per day with results typically available within 24 hours. The cost of the test is $45 and should be covered by most insurance plans.

If I test positive for antibodies, does that mean I won’t get COVID-19?
The presence of antibodies does not mean you are immune from contracting COVID-19, nor does it support easing behaviors such as social distancing, wearing a face mask and regularly washing your hands.

What is Spectrum Health doing to keep patients safe?

The measures Spectrum Health has implemented to increase safety and limit unnecessary exposure are:

  • Extra cleaning throughout all facilities and frequent cleaning of high-touch areas while adhering to rigorous quality and safety practices and infection prevention guidelines.
  • Providing appropriate PPE for our team members.
  • Screening all team members, patients and visitors before they enter the building, and only allowing a very limited number of visitors.
  • Temperature checks for all patients and visitors upon entry.
  • Requiring everyone to use hand sanitizer and put on a mask upon entry. In hospitals and clinic settings, face masks are required in hallways, common areas and clinical spaces.
  • Social distancing floor signage to maintain CDC guidelines.
  • Patients who have COVID-19 and need to be admitted to the hospital are isolated with additional precautions.

Is it safe to go to an urgent care for something non-COVID 19 related?

Yes, it is safe to go to any of our Emergency Departments and Urgent Care clinics. We are strictly following the CDC guidelines and use thorough cleaning and disinfecting procedures and the proper personal protective equipment to keep patients and staff safe as we attend to all emergent and essential medical needs. To keep everyone safe, you will be asked to sanitize your hands and put on a mask when you arrive. Masks are available onsite for your use.

I got a call to come in for something that had previously been cancelled. Is it safe?

Our ambulatory clinic/offsite clinics follow the same protective guidelines and thorough disinfecting procedures the hospitals use. We also have extra cleaning rotations throughout all of our facilities and frequent cleaning of high touch areas. To keep everyone safe, you will be asked to sanitize your hands and put on a mask when you arrive. Masks are available onsite for your use. Visitors with COVID-19 symptoms may not accompany patients.

Can I still make an appointment for regular medical care?

Yes, you can still make an appointment with Spectrum Health providers. We have enabled all our primary care and most of our specialty care medical teams to see you through a MyHealth virtual visit. To learn more about your regular care options and how to schedule, visit spectrumhealth.org/patientaccess or call 877-362-8362.

Do I have to wear a mask when entering Spectrum Health hospitals and clinics?

Yes. To protect our team members and patients from increasing community spread of COVID-19, every person entering Spectrum Health hospitals or clinics must wear the standard isolation mask provided upon arrival. If you would like, you may wear your own mask under the standard isolation mask that is provided to you.

As a visitor, can I wear my own mask or a homemade face mask when entering a Spectrum Health hospital or clinic?

To best protect our team members and patients from increasing community spread of COVID-19, please wear the standard isolation mask provided to you upon entering. If you would like, you may wear your own mask under the standard isolation mask that is provided to you.

Can I be with my loved one in the hospital?

Visit our family and visitor restrictions page to learn more, including ways to virtually connect with patients.

Can I visit patients in Spectrum Health hospitals?

Healthy adult visitors are encouraged. However, we have some visiting restrictions in effect at this time. Please check our family and visitor restrictions page before planning a visit. All visitors will be asked health screening questions and have their temperature checked upon arrival. Visitors with COVID-19 symptoms or temperatures greater than 100.4 degrees will be asked to visit at another time.

Why do I need to wear a face covering/mask if I feel fine?

Even though you don’t have any symptoms, you may be a carrier of COVID-19 or even test positive. Masking works two ways: It can help to protect you against potential infection, and it protects others, too. It is an effective method to reduce transmission of COVID-19. In Spectrum Health facilities, adults and children 5 and up are required to wear hospital-grade masks. Children age 2 to 4 are encouraged to wear hospital-grade or cloth masks.

As restrictions begin to lift in our community, how can I keep the COVID-19 virus out of my home?

The most effective ways to keep COVID-19 out of your home are:

  • Wash hands often and for 20 seconds.
  • You should clean and disinfect often as a measure of prevention in your home. Clean with soap and water, disinfect with bleach solution where appropriate or other household disinfectants.
  • High touch surfaces such as tables, sinks, light switches and phones should be frequently cleaned
  • Soft surfaces should be laundered if possible.
  • Wash hands before and after doing laundry.
  • Wash laundry on highest appropriate temperature.
  • Clean and disinfect clothes hampers.

What is the best way to disinfect my home?

Sanitizing lowers the number of germs or viruses to a safer level, but it doesn’t eradicate them.

If you’re looking to kill the virus that causes COVID-19, eliminate it from your kitchen countertops, touchpoints, steering wheel, etc. You’re ideally aiming to clean, disinfect and then clean again.

This Health Beat article offers must-know instructions on cleaning and disinfecting your home from our own microbiologist: https://healthbeat.spectrumhealth.org/covid-19-know-your-cleaner/

How can I keep a positive mindset and outlook during COVID-19?

It’s important to stay informed through social media, the news, and television. But if you notice you’re beginning to feel overwhelmed or anxious, then time it’s to cut down on it. Here are some helpful reminders to help you from Leisha Cuddihy, PhD, a clinical psychologist with Spectrum Health: https://healthbeat.spectrumhealth.org/covid-19-nurture-mental-health-reduce-anxiety/

I’m feeling stressed about germs, cleaning, and disinfecting constantly because of COVID-19. How can I keep my OCD under control?

People with obsessive compulsive disorder can struggle trying to differentiate between their helpful actions and their harmful actions. Staying mentally grounded can be a challenge for those already battling worries about germs or invisible threats—but there are techniques to ease the tension. Melanie Grube, LMSW outlines effective strategies in this Health Beat article: https://healthbeat.spectrumhealth.org/covid-19-difficult-days-for-those-with-ocd/

How can I keep calm enough to eat, think, and perform at my best while managing my anxiousness about COVID-19?

If you are eating while stressed or anxious and worrying about COVID-19, you are likely to get a stomachache or suffer from indigestion, gas or cramping. This Health Beat article shares tips on how to maintain your emotional wellbeing to be able to eat and rest and manage multiple responsibilities: https://healthbeat.spectrumhealth.org/rest-to-digest-tips-for-calming-cortisol/

Do you have tips and resources for managing what we can in this uncertain time?

Feelings of anxiety and stress are a normal and necessary response when faced with uncertainty or challenges. One of the best ways to manage anxiety and stress during times of uncertainty, such as the COVID-19 pandemic, is to focus on what’s within your control. Learn more about how to manage what you can in uncertain times: mental and physical health.

COVID-19 can present similar symptoms as the flu, but also has some key differences. Learn more at our Flu Information Center.