Enabling this provides you with more accurate distances to providers and locations
The Corewell Health care team understands how important visitors are to support healing, comfort, care coordination and discharge planning for our patients. If you are planning to visit or accompany a patient to a Corewell Health facility, please review the information listed below.
Ensure you are a healthy visitor upon arrival.
Masks are optional for patients and visitors at all Corewell Health sites, except for at long-term care and skilled nursing facilities. Stations with free masks are available at entrances for all who choose to use them.
Visit between 6 am and 9 pm. All pediatric patients are allowed one adult visitor overnight. One adult visitor is permitted to stay overnight for all non-COVID-19 patients in private rooms.
We request that no more than two visitors are present at the patient’s bedside at a time.
Minor visitors—those ages 15 years and younger—are not permitted for COVID-19 patients. Visitors who are younger than 12 years old must have a supervising adult with them at all times who is not the patient.
Health care organizations are expected to follow state and federal requirements/guidelines for masking and other COVID-19 protocols. In addition to Centers for Disease Control and Prevention recommendations, we also must consider guidance and requirements from the Centers for Medicare & Medicaid Services, The Joint Commission, the Michigan Department of Health and Human Services and the Michigan Occupational Safety and Health Administration, among others. We are continually reviewing regulations, standards and guidelines for potential modifications across our system. As we make changes to our guidelines, we will update our patient and visitor web page.
If your loved one is hospitalized at Spectrum Health, virtual visits create a secure connection complying with health care privacy regulations, during your established visit time. Virtual visits, made possible through creative problem-solving and donated technology, have lifted the spirits of family members separated by illness during the COVID-19 pandemic. This option is offered to the patient’s identified emergency contact, shortly after a patient is admitted.
We know this is difficult for everyone involved, and we want to be sure there are ways for you to stay connected with your loved ones. Many phones, tablets and computers have free and easy ways to communicate with your friends and family via video, voice or text. We encourage you to use digital resources to connect with your loved ones in the hospital and to assist them in their care. Below are free resources:
FaceTime is a free app available on Apple devices (iPhone, iPad, iPod Touch or Mac/MacBook) that allows you to have video and audio calls with loved ones who also have Apple devices.
Skype is a free communications platform that allows you to connect with your loved ones via text chat, phone call or video call on your smartphone, tablet or computer.
Below are instructions on how to start a text chat, phone call or video call:
Hangouts is a free communication platform that allows you to connect with your loved ones via text chat, phone call or video call on your smartphone, tablet or computer. Hangouts can be accessed through Gmail, YouTube, the Hangouts app in the Apple or Android stores and on the web.
Zoom is a video conferencing platform that allows you to connect with your loved ones via video or audio call on your smartphone, tablet or computer. There are both free and paid plans available.
MyChart is a free, secure portal that provides the most up-to-date medical information available about your or your loved one’s care. Parents, family members, legal representatives and other individuals may also obtain a MyChart account if they become authorized as a proxy to access a patient's medical record for approved purposes.