Enabling this provides you with more accurate distances to providers and locations
Family and visitor restrictions.
We understand how challenging the pandemic has been for everyone. Our team works diligently every day to provide exceptional, personalized care to our patients and their families. We appreciate your patience and ask that you treat our team members with kindness and compassion.
For everyone's health and safety, masking is required. Current family and visitor guidelines for your on-site appointment or visit can be found below.
Make sure the patient has identified you to their care team. For pediatric patients, adult visitors’ names must be on file.
Complete health screen upon arrival.
Follow personal protective equipment (PPE) guidelines at all times. Visitors who enter wearing their own clean mask from home will be asked to put a Spectrum Health mask over that mask.
A Spectrum Health patient in labor and delivery and OB triage can have four adult visitors. These visitors can be different people each day.
A Spectrum Health patient – ADULT and PEDIATRIC – can have four adult visitors. These visitors can be different people each day.
Visit between 6 a.m. and 9 p.m. OB and end-of-life patients may have overnight guests.
Inpatient ADULT and PEDIATRIC COVID-19-positive patients can have two adult visitors. The visitors must be the same people throughout patient’s stay at the hospital and the visitors must abide by all PPE expectations.
Frequently asked questions
Spectrum Health is committed to ensuring that you can continue to support your loved ones. To help reduce the risk of COVID-19 spread, we are updating our guidelines for visiting non-COVID-19 patients:
- Adult hospital inpatient; labor and delivery; OB triage; and cath lab: Four adult visitors. Visitors can be different individuals each day. *
- Adult emergency department, urgent care, surgery, and endoscopy: Two adult visitors.
- Adult lab and radiology: One adult visitor.
- Pediatric emergency department, surgery, lab and radiology: Two adult visitors.
- Physician and medical office: Two adult visitors (some locations may have tighter access because of space limitations.)
- Spiritual and faith leaders will be allowed to access Spectrum Health buildings to support patients and families.
*Adults are individuals ages 16 and older. Children and minors will be allowed as visitors only in limited circumstances.
Yes, adult and pediatric COVID-19 patients may have two adult visitors. The patient or next of kin must identify which visitors can visit the patient, and it must be the same individuals for the duration of the patient's stay. Visitors must follow all PPE requirements.
Yes, four adult visitors are allowed to be with maternity patients in the hospital for vaginal or c-section deliveries.
Virtual visits for hospitalized patients
If your loved one is hospitalized at Spectrum Health, virtual visits create a secure connection complying with health care privacy regulations, during your established visit time. Virtual visits, made possible through creative problem-solving and donated technology, have lifted the spirits of family members separated by illness during the COVID-19 pandemic. This option is offered to the patient’s identified emergency contact, shortly after a patient is admitted.
Additional communication resources
- We are always here to help. If you are unable to personally connect with your loved one or haven’t received an update from the care team, call 616.391.1774 anytime, 24/7.
- This guide offers tips to stay connected to loved ones and their caregivers while they are in the hospital.
We know this is difficult for everyone involved, and we want to be sure there are ways for you to stay connected with your loved ones. Many phones, tablets and computers have free and easy ways to communicate with your friends and family via video, voice or text. We encourage you to use digital resources to connect with your loved ones in the hospital and to assist them in their care. Below are free resources:
Text, phone, and video chats
FaceTime
FaceTime is a free app available on Apple devices (iPhone, iPad, iPod Touch or Mac/MacBook) that allows you to have video and audio calls with loved ones who also have Apple devices.
How-To:
- Instructions on how to download and use FaceTime on your iPhone, iPad or iPod Touch
- Instructions on how to download and use FaceTime on your Mac/MacBook
Skype
Skype is a free communications platform that allows you to connect with your loved ones via text chat, phone call or video call on your smartphone, tablet or computer.
How-To:
- Download Skype to your device
- Create a free account for Skype
- Sign in to Skype
Below are instructions on how to start a text chat, phone call or video call:
Google Hangouts
Hangouts is a free communication platform that allows you to connect with your loved ones via text chat, phone call or video call on your smartphone, tablet or computer. Hangouts can be accessed through Gmail, YouTube, the Hangouts app in the Apple or Android stores and on the web.
How-To:
Sign into your Google account. If you do not already have an account, you can create one here. Below are instructions on how to start a text chat, phone call or video call:
Zoom
Zoom is a video conferencing platform that allows you to connect with your loved ones via video or audio call on your smartphone, tablet or computer. There are both free and paid plans available.
How-To:
- Instructions on how to setup and use Zoom.
MyChart proxy access
MyChart is a free, secure portal that provides the most up-to-date medical information available about your or your loved one’s care. Parents, family members, legal representatives and other individuals may also obtain a MyChart account if they become authorized as a proxy to access a patient's medical record for approved purposes.