Ways to Get Care
We are here for you and can help with both COVID-19 as well as regular care needs. Access options are available to all patients. You do not have to be a current Spectrum Health patient.
COVID-19 CareIf you start to feel ill with symptoms like fever, cough or shortness of breath, try not to panic. Many people with COVID-19 experience minor symptoms and do not need medical care.
- First, contact your primary care provider by phone or send a message through MyChart.
- If you still have questions you can schedule a free screening through our COVID-19 hotline at 833.559.0659. During this virtual video visit, you will be asked a series of questions about your condition by a Spectrum Health provider who will advise whether you need to seek additional care.
- Screening is required before COVID-19 specimen collection may occur. Please be aware that screening is not a COVID-19 test.
If you have life-threatening symptoms, call 911 or go to the emergency room.
COVID-19 Monoclonal Antibody Therapy
If you have a positive COVID-19 test and are experiencing mild to moderate symptoms, you might be eligible for monoclonal antibody therapy. Spectrum Health West Michigan operates an infusion clinic at Spectrum Health Blodgett Hospital that uses monoclonal antibodies for the treatment of COVID-19 under a U.S. Food and Drug Administration Emergency Use Authorization. Bamlanivimab also is being used at Spectrum Health Lakeland to treat COVID-19 patients as part of their COVID-19 medication therapies program.
To be considered for this treatment option, patients must be 12 years of age or older and meet the following initial criteria:
- Positive COVID-19 test
- COVID-19 related symptoms have been present for less than 10 days
- Patient is not hospitalized
- One or more of the following risk factors for disease progression:
- Significant immunosuppression
- Morbid obesity
- Uncontrolled diabetes
- Chronic kidney disease
- Heart disease
- Lung disease
- Age 65 and older
To schedule an appointment, please contact us at 616.391.0351. Patients at Spectrum Health Lakeland should talk with their primary care provider or click here to learn more. Click here and here for fact sheets as well as an FAQ from the U.S. Food and Drug Administration.*
*Statements required by the U.S. Food and Drug Administration
- Bamlanivimab has not been approved, but has been authorized for emergency use by FDA, to treat mild to moderate COVID-19 in adults and pediatric patients with positive results of direct SARS-CoV-2 viral testing who are 12 years of age and older weighing at least 40 kg, and who are at high risk for progressing to severe COVID-19 and/or hospitalization.
- Bamlanivimab is authorized for the treatment of mild to moderate COVID-19 in adults and pediatric patients with positive results of direct SARS-CoV-2 viral testing who are 12 years of age and older weighing at least 40 kg, and who are at high risk for progressing to severe COVID-19 and/or hospitalization only for the duration of the declaration that circumstances exist justifying the authorization of the emergency use of the bamlanivimab under Section 564(b)(1) of the Act, 21 U.S.C. § 360bbb-3(b)(1), unless the authorization is terminated or revoked sooner.
- Casirivimab and imdevimab treatment has not been approved but has been authorized for emergency use by FDA under an EUA, to treat mild to moderate COVID19 in adults and pediatric patients (12 years of age and older weighing at least 40 kg) with positive results of direct SARS-CoV-2 viral testing, and who are at high risk for progressing to severe COVID-19 and/or hospitalization.
- The emergency use of casirivimab and imdevimab is only authorized for the duration of the declaration that circumstances exist justifying the authorization of the emergency use of drugs and biological products during the COVID-19 pandemic under Section 564(b)(1) of the Act, 21 U.S.C. § 360bbb-3(b)(1), unless the declaration is terminated, or authorization revoked sooner.
COVID-19 Behavioral Health SupportThis pandemic has taken everyone out of the "normal" and can leave us all feeling stressed and anxious. Our team is here to guide you through a variety of situations. To reach our COVID-19 behavioral health support line, call 833.734.0013. You will be connected to a Spectrum Health behavioral health professional for support. This service is available from 7 a.m. to 11 p.m. every day for those 18 and older.
We understand you and your family may have care needs unrelated to COVID-19. We have enabled our primary care and most of our specialty care medical teams to see you through a virtual visit to limit unnecessary exposure to COVID-19. During a virtual visit you and your provider will be able to see, hear, and speak to each other all through MyChart on your smart phone, tablet or computer.
Learn more about your regular care options, including examples of where to seek treatment based on your condition.
Many insurance providers have expanded their telehealth/virtual visit coverage to additional services for a specific time period. Check with your insurance provider to understand your coverage.