Women's Health Patient and Family Partner Program

The Women’s Health Patient and Family Partner Program provides feedback and ideas to help improve all women’s health and well-being.

Focus

The Women’s Health PFPP focuses on programs and services especially for women throughout Spectrum Health.

Accomplishments

The program has:
• Analyzed labor-and-delivery care to find ways to add exceptional experiences for new mothers and infants and their families
• Offered feedback on HIV testing requirements, H1N1 precautions and visitor screening message
• Participated in a "mystery shopper" experience that evaluated Spectrum Health Medical Group OB-GYN practices on new patient availability, scheduling procedures, web presence and first impressions of front-line phone employees
• Provided patient and family perspective on facility renovations, expansions, designs and furnishings
• Provided suggestions on communicating the Baby-Friendly model of care
• Worked with Spectrum Health Medical Group on how to improve the patient transition between physician’s offices and the hospital

Women's Health PFAC

Members of the Women's Health Patient and Family Partner Program