Big Rapids and Reed City Patient and Family Partner Program

Learn about Spectrum Health’s Big Rapids and Reed City Patient and Family Partner Program.

Focus

The Big Rapids and Reed City PFPP focuses on hospital and outpatient care in Mecosta and Osceola counties. We’re committed to improving medical care by:
• Empowering patients and families through education
• Encouraging partnerships between families and care teams

Accomplishments

The program has:
• Developed a “transfer packet” for families whose loved one is transferred to another Spectrum Health facility
• Participated in staff training about discussing pain management, having caring conversations and using communication boards
• Reviewed an inpatient pet therapy program
• Served as "mystery shoppers" to observe the effectiveness of teamwork at various sites throughout Spectrum Health

Big Rapids Reed City PFAC Council 

Big Rapids and Reed City Patient and Family Partner Program