Same care, on your terms.

Virtual urgent care with MyChart

Woman sitting with child, talking to healthcare provider on a laptop.

On-demand virtual urgent care

Get care sooner than ever for your illness or injury. Request a virtual urgent care visit through Spectrum Health, and we’ll connect you to board certified professionals that are available 24/7, 365 days a year. It's the same urgent care, on your terms. 

Take advantage of this convenient service for individuals 3+ years of age or older if in Michigan and 18+ years of age anywhere else in the United States. You can expect the same quality of service you’d receive when visiting us at a medical facility. 

Just like an in-person urgent care clinic, your virtual urgent care provider will have access to your important health information in MyChart to support a proper diagnosis and treatment plan including prescription medications if appropriate. Following your visit, an after-visit summary is sent to your Spectrum MyChart account, and an alert is sent to your primary care team, who will follow up if needed.

Conditions we treat

  • Allergies (seasonal) or hives
  • Back pain for the first time
  • Bites or stings
  • Burns (minor)
  • Coughs, colds, fevers, flus
  • Digestive symptoms, such as constipation, diarrhea, heartburn, nausea or vomiting
  • Headaches
  • Inner ear or ear infection*
  • Pink eye
  • Sinus problem
  • Skin issues, such as acne and rashes
  • Sleep problems, including insomnia
  • Sore throats
  • Sprains and strains
  • Swimmer’s ear
  • Tooth pain
  • Urinary tract infection (UTIs)
  • Vaginitis
  • Wheezing or shortness of breath*

*Only available if you also have a TytoCare exam kit

Enhance your virtual urgent care visits from Michigan with a TytoCare® Medical Exam Kit. This technology helps you capture information about your symptoms and vital signs and share it with your provider. It makes your virtual appointment the same as a visit to your physician’s office.

Sometimes, we may determine you need in-person care. We’ll tell you if your best option is an immediate care clinic or the emergency room at one of our hospitals.

Who you'll see

When you log in to your Spectrum Health MyChart account and select “Virtual Urgent Care”, you will be prompted to select the state in which you are currently located. If you are physically located in Michigan, you will be seen by a board-certified provider from Spectrum Health. If you are physically located outside of Michigan (but in the U.S) you will be connected to KeyCare, a virtual platform that provides access to an independent nationwide network of virtual care providers.

If you are in Michigan
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  • You will be seen by Spectrum Health board-certified provider.
  • Service is available for ages 3+
  • Out-of-pocket fee is $45 or less (depending on insurance)
  • TytoCare® Medical Exam Kit can be used during your virtual visit
Payment options
  • Billing options
  • Health Savings Account / Flexible Spending Account eligible.
  • Most insurance plans cover virtual urgent care
  • TytoCare® Medical Exam Kit can be used during your virtual visit
If you are outside of Michigan (but still in U.S)
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  • You will be seen by a board-certified provider via the KeyCare platform.*
  • Service is available for ages 18+
  • Out-of-pocket fee may vary. You’ll see the amount that is due prior to booking the visit.
Payment options

Major credit cards accepted including those linked to a Health Savings Account / Flexible Spending Account eligible.

*KeyCare Disclaimer

Medicare patients may not participate in virtual urgent care services outside of Michigan through KeyCare. Medicare patients looking for virtual health services, please call 877.362.8362 to schedule an appointment for a time you will be in Michigan or reach out to an urgent care provider from the state you are located in.  By getting in line for virtual urgent care services outside of the state of Michigan, you are attesting that you do not have Medicare as your health care insurer.

Spectrum Health MyChart

Schedule a visit, access your health information, and connect with Spectrum Health in a single, secure place.