Same care, on your terms.

Virtual urgent care with MyChart

Woman sitting with child, talking to healthcare provider on a laptop.

On-Demand (Virtual Urgent Care)

Get care sooner than ever for your illness or injury. Request an on-demand virtual urgent care visit with Spectrum Health, and we’ll connect you to a medical professional within 10 minutes 24/7, 365 days a year. It's the same urgent care, on your terms.

Take advantage of this convenient service for yourself or your child age 3 or older when located anywhere in Michigan. You can expect the same quality of service you’d receive when visiting us at a medical facility. We recommend you start here rather than with in-person urgent care for unexpected health needs.

To start a visit on your mobile device simply follow these three steps:

Virtual Care Three Steps

Who You'll See

Your virtual visit will take place with the first-available Spectrum Health provider. This professional has access to your complete electronic health record and will share a summary of your virtual visit with your primary care doctor. You do not need to be an existing Spectrum Health patient to use this service.

Conditions We Treat

Consider a virtual urgent care visit when you experience:

  • Allergies (seasonal) or hives
  • Back pain for the first time
  • Bites or stings
  • Burns (minor)
  • Coughs, colds, fevers, flus
  • Digestive symptoms, such as constipation, diarrhea, heartburn, nausea or vomiting
  • Headaches
  • Inner ear or ear infection*
  • Pink eye
  • Sinus problem
  • Skin issues, such as acne and rashes
  • Sleep problems, including insomnia
  • Sore throats
  • Sprains and strains
  • Swimmer’s ear
  • Tooth pain
  • Urinary tract infection (UTIs)
  • Vaginitis
  • Wheezing or shortness of breath*

If you need to see a doctor for something else, call patient support at 877.362.8362.

*Only available if you also have a TytoCare exam kit

TytoCare: Quick & Easy Exams

Enhance your virtual urgent care visit visit with a TytoCare Exam Kit. This technology helps you capture information about your symptoms and vital signs and share it with your provider. It makes your virtual appointment the same as a visit to your physician’s office.

Our Services

Just like an urgent care clinic, on-demand virtual urgent care visits can provide:

  • Diagnosis of common, everyday health problems
  • Prescriptions for medications, including birth control
  • Instructions on caring for yourself or your child at home

Sometimes, we may determine you need in-person care. We’ll tell you if your best option is an immediate care clinic or the emergency room at one of our hospitals. If this happens, you won’t be charged for the virtual visit.

Cost & Insurance Coverage

Most insurance plans cover virtual urgent care. You won’t pay more than $45.

Set Up Your Technology

To get virtual urgent care, you must have one of these:

  • Smartphone with the Spectrum Health App
  • Computer with a microphone, video camera, a reliable Internet connection and a Spectrum Health MyChart account (you can create this during the start of the virtual visit process)

Reach Out for Help

Spectrum Health App Support by Email

Spectrum Health App Support by Phone

Available Mon. - Thurs. 7:30am to 7pm, Fri. 9am - 5pm, Sat. 8:30am - 12pm

TytoCare Support

Available 24/7 for help using your TytoCare telehealth exam kit

MyChart & Spectrum Health App

Schedule a visit, access your health information, and connect with Spectrum Health in a single, secure place.