Security services

Trust the security team at Spectrum Health to protect you and your family when you visit our facilities. 

Our services

Depend on the security officers at our hospitals and doctor’s offices for:

  • Crisis intervention and de-escalation
  • General building safety and security
  • Emergency response – 911 phone number to internal
  • Mobile patrol services in Kent and surrounding counties
  • Security escort services
  • Parking and any cost related help
  • Valet (where applicable and cost)
  • Threat assessment and response
  • Lock out and vehicle assistance
Lost and found

If you’re looking for an item that you may have left at a Spectrum Health location, call us. Describe it as well as you can and we’ll make every effort to reunite you with your item.

We're available 24/7

Know that we’re here whenever you need help. Our facility service center is open 24 hours a day, seven days a week.

Our team

Our team includes:

  • Administrative staff
  • Crisis intervention trained security officers
  • K9 teams certified by the International Police Work Dog Association and the United States Police Canine Association
  • Security police officers

Training and certification

All security officers at Spectrum Health complete training at least twice a year. Subjects include:

  • Cardiopulmonary resuscitation (CPR)
  • Emergency preparedness and response
  • First aid
  • Taser and firearm training
  • Verbal de-escalation
  • Workplace violence prevention