Visiting a patient?

Young girl hugging a teddy bear

Our Location

Ramp 3 Parking

parking map for helen devos children's hospital

The entrance to Ramp 3 is on the north side of Michigan Street (near the corner of Bostwick Avenue and Michigan Street). 

Park on Level P-3 or P-4. Bring your parking ticket with you for validation.

Take the blue '35' elevator to Level 3. 

You will cross Michigan Street on the pedestrian bridge to enter the main lobby of Helen DeVos Children's Hospital. 

Go to the information/welcome desk on Floor 1 for an ID badge and to have your ticket validated for free parking. If you forget to bring your ticket with you, please inform the welcome desk team.

Valet Parking

Valet parking services are available at the circular drive main entrance on Michigan Street for a small fee.

Valet Hours

Monday to Friday, 5 a.m. to 9 p.m.
Saturday, Sunday and holidays, 8 a.m. to 8 p.m.

Emergency Department

map of helen devos children's hospital emergency department location

Hospital Entrances

map of entrances to helen devos children's hospital

Visiting 101

Family & Visitor Restrictions

Our family and visitor restrictions are to help keep patients, family members and team members safe during the COVID-19 situation, to comply with State of Michigan orders and to preserve personal protective equipment, or PPE, for health care workers who are at risk.

Visitors (including family members) will be restricted at all locations including hospitals, outpatient locations and long-term care facilities, except in special circumstances. Special circumstances allow one approved visitor for:

  • Patients undergoing surgery
  • Maternity patients in the hospital Pediatric patients at outpatient locations and in the hospital; including the pediatric ICU and neonatal ICU at Helen DeVos Children’s Hospital
  • Visitors for end of life situations will be considered on a case-by-case basis.

Visitors for special circumstances will be screened for symptoms at point of entry.

Patients can use CareCircle, a free online resource that allows patients to provide updates on their health and share private information with a select audience rather than on traditional social media. 

We offer virtual visitor options to those who have family members in our adult ICUs as a way to connect with their loved ones. The care team in the ICU can provide more information about how families can connect virtually. 

This is a rapidly evolving situation and information is subject to change. We appreciate the public’s cooperation and understand this is an extremely difficult time for everyone.

Check-In & ID Badges

When you arrive, please check in at the lobby reception station. We can help direct you to the unit you'll be visiting. If you plan to stay past 9 p.m., ask the patient's nurse for an ID badge to be worn while you are here.

We Like Healthy Visitors

When you check in, we may ask a few questions about your health. Our goal is to protect patients from exposure to illnesses that could worsen their already difficult conditions. If you've been sick recently, please consider postponing your visit for 24 to 48 hours. 

Symptoms that put others at risk include: 

  • Fever 
  • Cough 
  • Sore throat 
  • Runny nose or congestion
  • Vomiting 
  • Diarrhea 
  • Rash or draining sores

We appreciate your help keeping our patients on the path to health and wellness.

We Are a Smoke-free Campus

All Spectrum Health buildings, grounds and parking facilities are 100 percent smoke-free and tobacco-free.

Personal Items & Valuables

Please leave any items of sentimental or monetary value (other than a child's security item, such as a blanket or stuffed animal) at home. Our focus is on medical care. Our hospitals cannot be responsible for the security of your personal items or valuables.

Pets

We're happy to say that yes, there are instances where a child can see a pet visitor. These visits must be coordinated through your nurse prior to bringing the pet to the hospital. 

Visitors cannot bring animals, with the exception of service dogs. If you have a service dog, please call 616.391.9000 and ask to speak with the floor nurse for the patient you wish to visit.

Visitor Guidelines

We are committed to making our hospital a place of healing and positivity. We understand how difficult it can be when a family member or friend is ill. Let's work together to limit stressful situations and negative behavior, and instead focus on patience and kindness. If you have a concern about your loved one's care, please let his or her care team know about it. We'll do everything we can to help.

Dining & Accommodations

Eats & Treats

Balk Cafe

First floor
Restaurant: Monday to Friday 11 a.m. to 6 p.m.
Ice Cream Window: Monday to Friday 11 a.m. to 8:30 p.m.

Coffee Kiosk

First floor
Monday to Friday 6:30 a.m. to 2 p.m.

Nearby Food Court

Between 25 Michigan St. and 35 Michigan St. buildings
Zoup!, Starbucks and Qdoba

Michigan Street Market & Grill

First floor, south of the main lobby
24 hours

Nearby Accommodations

Need a place to stay while an immediate family member is staying at Helen DeVos Children's Hospital? If you're a parent or guardian of a child in the hospital, you can stay right with your child in his or her hospital room.

The Renucci Hospitality House provides affordable, homelike accommodations for families whose loved ones are hospitalized at Butterworth and Blodgett hospitals and Helen DeVos Children’s Hospital. This essential service supports Spectrum Health’s mission to improve the health of the communities we serve. Emergency lodging is also available at Spectrum's Blodgett and Butterworth hospitals for families with a loved one in the hospital.

If these accommodations are full, Spectrum Health concierge service can also help you find a local hotel.

Renucci Hospitality House
290 Ransom Street NE
Grand Rapids, MI 49503
616.391.1790

Ronald McDonald House
1323 Cedar Street NE
Grand Rapids, MI 49503
616.776.1300

Spectrum Health Concierge
616.267.1234
conciergeservice@spectrumhealth.org

Visitor Services

CareCircle

CareCircle was created to help patients and caregivers build pages to share updates, photos and information on their health journey with friends and family. CareCircle is an intimate and secure digital platform that is free to use. To get started, create a CareCircle account and begin making a page.

Chapel

If you would like to reflect, pray, meditate or simply sit in peaceful quiet, visit our multi-faith chapel. Located on Floor 11, the chapel is open 24 hours a day, seven days a week. A chaplain is available 24 hours of day upon request. Ask a staff member or call 616.391.1753. The pastoral care office is open 8 a.m. to 6 p.m.

Child Life

If your child faces a poke, a procedure or simply feels anxious about being in a hospital, our child life specialists will come to the rescue. You may also be interested in music therapy and other child life specialties. Ask your nurse or call us at 616.267.1983 to schedule a visit from our certified child life specialists.

Concierge Services

We can provide information on local hotels, restaurants, area activities and transportation services. Call 616.267.1234 or email us at conciergeservice@spectrumhealth.org.

Guest Meal Trays

Guest meal trays can be purchased by calling ext. 1-2553 from your in-room phone. You may pay by credit card when you place the order. Guest meal trays will be delivered to your child's room during scheduled meal times: 

Breakfast 7:30 a.m. to 8:30 a.m.
Lunch 11:30 a.m. to 12:30 p.m.
Dinner 4:30 p.m. to 5:30 p.m.

Hearing Support

A telecommunications device for the deaf (TDD) is available for patients and visitors who are deaf or hard of hearing. Ask the nurse to make arrangements for a device.

In-Room Phones

Patient rooms are equipped with an in-room phone for local calls. Patients are welcome to share their in-room phone number with friends and families, at their discretion.

Internet Access & Cell Phones

We offer free wireless internet access. Mobile devices and laptops may be used anywhere, except in posted restricted areas. If you need help with access, call our Technical Support team at 616.391.4000.

Lost & Found

If you have lost or found an item, call 616.391.4377.

Notary Public

Notary public service is available for patients and families who are unable to access notary services outside of the cancer center. Ask your nurse or call patient relations at 855.613.2262.

Parking Validation

To get free parking in the Spectrum Health visitor ramp (Ramp 3), have your ticket validated at the lobby check-in desk.

Patient Relations

If you have a concern related to patient care or a Spectrum Health employee, you may notify any member of your care team. You may also call our patient relations team at 855.613.2262. Or email us at patient.relations@spectrumhealth.org.

Monday to Friday 8 a.m. to 4:30 p.m. 

For patient relations assistance after hours, ask the patient's nurse to contact a supervisor for you.

Pastoral Care

The Spectrum Health Pastoral Care and Bereavement Department provides spiritual and emotional support to patients, family and staff.

Sallie Bender Guild Gift Shop

Located just within the main entrance.

Our gift shop offers toys, coloring books, stuffed animals and other kid-friendly items. Call 616.267.0411 for more information. 

Monday to Friday 8 a.m. to 8 p.m. Saturday to Sunday 10 a.m. to 4 p.m. 

You can also order items from our online gift shop.

School at the Hospital

For inpatient kids ages 5 to 18, tune in to Channel 12 on your in-room TV for academic activities. We also have certified teacher support for longer stays.

Watching TV

Local and cable television channels are available in patient rooms free of charge. Closed captioning is available.

Wheelchair Assistance

Our security employees are available 24 hours a day to help visitors, patients and guests with wheelchair assistance. We can also escort you to your vehicle. We're here to help in any way that we can.

Language Services

All patients and family members have the right to clear, complete and understandable information. The Spectrum Health Language Services Department works 24/7 to facilitate accurate communication between patients and providers, helping you be an active participant in your care.

We offer free interpreting and translation services for patients and family members who are more comfortable communicating in a language other than English, or those who are deaf or hard of hearing.

Please let your provider or admitting representative know about your communication needs, in advance if possible. If you require an interpreter while receiving care in any of our facilities, please talk to a staff member.