United and Kelsey Hospitals Patient and Family Partner Program

The United and Kelsey Hospitals Patient and Family Partner Program formed in 2010 to support patient-focused care in Montcalm County.

Focus

The PFPP focuses on discussing and evaluating programs and processes that affect its rural community.

Accomplishments

The program has:
• Shared thoughts on improving care and communication
• Provided patient and family perspective on facility renovations and improvements
• Observed outpatient services to provide feedback on the look, work and feel of the services received and identified ways employees can enhance teamwork
• Helped make the patient handbook easier to read and understand

PFAC United Kelsey Group
Members of the United and Kelsey Hospitals Patient and Family Partner Program