Gerber Memorial Patient and Family Partner Program

The Gerber Memorial Patient and Family Partner Program has been helping improve care in Newaygo County since 2011.

Focus

The Gerber Memorial PFPP brings the perspective or rural patients and families to Spectrum Health. They focus on:
• The experience of patients from communities such as Grant, Hesperia, Newaygo and White Cloud
• Sharing a patient perspective with both the community hospital and the larger system

Accomplishments

The program has:
• Helped emergency department staff understand how they can provide reassurance and support to patients (and their families) when it’s necessary to transfer to another Spectrum Health facility
• Provided feedback and suggestions during the 2014 emergency department expansion at Spectrum Health Gerber Memorial Hospital
• Helped Spectrum Health communicate with patients about the advantages of its electronic medical record system.

 

PFAC Gerber Group
Members of the Gerber Memorial Patient and Family Partner Program