Avoid the emergency department and long wait times.


TANDEM365 is a FREE service in partnership with Corewell Health and Priority Health. With TANDEM365, care is just a phone call away, helping to keep you in your home and out of the emergency department or hospital.

How it works

When you call and talk to a member of the TANDEM365 care team about your concerns, they will:

  • Make sure you do not have an emergency
  • Help you make a plan to get care right away
  • Send a TANDEM365 paramedic to your home, if needed
Tandem Vehicle

TANDEM365 uses these cars, not an ambulance

Many common health needs can be treated without going to the emergency department, including:

  • Abdominal pain
  • Ear pain
  • Cough
  • Headache
  • Sore throat
  • Breathing issues
  • Dehydration
  • Skin rash
  • Minor injuries
  • Nausea or vomiting
  • Urinary tract infections
  • And more

Frequently asked questions

What is TANDEM365?
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Corewell Health has partnered with TANDEM365, a community program that provides services by phone or in your home, to help you make a plan for care when you do not feel well.

How do I contact TANDEM365?
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Call 616.588.5290. Our care team is available 24/7.

How much does this cost?
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This is a free health care service to qualified, enrolled Priority Health members. You will never be charged for any TANDEM365 services, and you will never get a bill.

What happens if I need an ambulance?
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A member of our care team will ask you questions about your health needs. If they determine it is an emergency, they will send an ambulance to your home right away or tell you to hang up and call 911.

Is this health insurance?
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No, TANDEM365 is not health insurance.

Does this take the place of my primary care doctor?
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No, TANDEM365 is not primary care. You will still keep your doctor. If you call TANDEM365 and need services, our team will make sure your doctor is notified. Our team can also help coordinate any follow-up care or appointments.

What happens when a paramedic comes to my home?
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When you call TANDEM365, a member of the care team will help determine if you need a paramedic. If you do, the care team member will send a paramedic to your home within 90 minutes. The paramedic will arrive in a TANDEM365 vehicle (not an ambulance) and wear a TANDEM365 name badge.

How do I sign up?
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You do not need to sign up. Just call TANDEM365 at 616.588.5290

MDHHS 10003-95 07082023 11049G

Avoid the emergency department and long wait times.