Learn about your rights and responsibilities as a patient at Spectrum Health in West Michigan.
The patient can expect the health team to provide:
- Clear explanations about diagnosis and treatment.
- Information about specific treatments or procedures, including their benefits and risks, and the medically reasonable options to these treatments.
- The name and professional title of the physician in charge of the patient’s care and the names and titles of other health care providers.
- Results of treatments, including unexpected results, from their physician or their designee.
- Access to their medical record. It is encouraged that the patient will review their record with their physician or designee. The patient also has the right to ask for and receive a copy of his or her own medical record for a fair fee.
- The patient’s chart or other personal health information to third parties only when approved by the patient (except as required or allowed by law for treatment, payment or health care operations).
The patient or their legally designated representative can expect:
- To participate and make decisions about their own health care and care planning.
- To be encouraged to take an active involvement in their care as a patient safety strategy.
- To have the choice to accept or refuse medical care and treatment to the extent allowed by law and to be told of the medical results of these decisions.
- The opportunity to complete an advance directive and know that it will be followed to the extent allowed by law. If asked, the hospital and care team can help the patient prepare the advance directive.
- To have the right to a second opinion with another physician, at their own request and expense.
- To seek the advice or opinion of the ethics committee.
- To make decisions to include or exclude any or all family members or significant others in the involvement of their care.
- To get information about end-of-life care.
- An explanation of their bill, financial assistance and payment options. Patients also have a right to receive a copy of their bill, regardless of payer.
The patient is responsible to:
- Provide a complete, accurate and honest medical history and information including:
- Nature of your illness.
- Past illnesses and hospitalizations.
- Specific problems, symptoms, pain or concerns.
- Medication (prescription, over the counter and herbal) history, (including dose and frequency), reactions to medications (foods and latex) and concerns.
- Changes in your medical condition, as they happen.
- Speak up and ask questions if you do not understand the treatment plan and your role in the plan.
- Make informed decisions about your care.
- Follow the recommendations, advice and treatment course arranged between you and your health care team.
- Follow Spectrum Health’s rules about patient care and conduct to support quality care and a safe environment, such as:
- Respecting the rights of other patients and Spectrum Health staff and property.
- Follow our tobacco-free environment policy.
- Know the name of the physician in charge of your care.
- Provide complete, accurate and timely information about the sources of payment for the care provided and fulfill financial obligations in a timely manner. Emergency care will not be delayed while we gather this information.
- Accept and recognize responsibility for the medical results if you refuse treatment or do not follow the health care provider’s instructions.
If you have a concern or complaint, we value hearing from you, and encourage you to contact the Patient Relations Department
. We will work with patients and their families to address and resolve their concerns. You also have the right to file a complaint at any time with The State of Michigan, The Joint Commission, Community Health Accreditation Partner or the Office of Civil Rights.