Visiting a patient?

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Welcome area of Butterworth Hospital

Location and hours

Visiting Hours: Our visitor policies have changed due to COVID-19.

Please check in at the information desk in the main lobby. We'll get you where you need to go.

Visiting 101

Remember that families may choose to limit the number of visitors, hours and duration of visits for their loved one. Check with the family you are visiting to make sure they are accepting visits. You may also call us before you plan to visit, especially if the patient is in our intensive care unit. We can check with a floor nurse to confirm your patient's status.

If children will be visiting, please keep them under adult supervision during your entire visit. We appreciate your help keeping a peaceful environment for all patients and their visitors.

Check-in and ID badges
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When you arrive, please check in at the visitors desk near the elevators and stairs from the parking ramp, or at the registration desk in the lobby. We can help direct you to the unit you'll be visiting. If you plan to stay past 9 pm, ask the patient's nurse for an ID badge, to be worn while you are here.

We like healthy visitors
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When you check in, we may ask a few questions about your health. Our goal is to protect patients from exposure to illnesses that could worsen their already difficult conditions. If you've been sick recently, please consider postponing your visit for 24 to 48 hours. Symptoms that put others at risk include:

  • Fever
  • Cough
  • Sore throat
  • Runny nose or congestion
  • Vomiting
  • Diarrhea
  • Rash or draining sores

We appreciate your help keeping our patients on the path to health and wellness.

Visiting the intensive care unit
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Check with the nurse before bringing gifts of food or drink to patient rooms. Live plants and fresh flowers are not allowed in critical care units. No latex balloons of any kind are allowed in the hospital, due to allergy concerns. Mylar balloons (shiny, silver) are acceptable.

We are a smoke-free campus
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All Spectrum Health buildings, grounds and parking facilities are 100 percent smoke-free and tobacco-free.

Personal items and valuables
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Please leave any items of sentimental or monetary value (other than a child's security item, such as a blanket or stuffed animal) at home. Our focus is on medical care. Our hospitals cannot be responsible for the security of your personal items or valuables.

Pets
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We know that pets can be very helpful in the healing process. Before you bring Fluffy or Fido to visit a patient here, please get an OK from the nursing manager and the admitting doctor. Ask us for a "Pet Pass" so your vet can confirm your pet is healthy and his or her shots are up-to-date.

If you have a service dog, please call 616.391.9000 and ask to speak with the floor nurse for the patient you wish to visit.

Visitor guidelines
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We are committed to making our hospital a place of healing and positivity. We understand how difficult it can be when a family member or friend is ill. Let's work together to limit stressful situations and negative behavior, and instead focus on patience and kindness. If you have a concern about your loved one's care, please let his or her care team know about it. We'll do everything we can to help.

Our services

Everything you need to know about finding your way, getting comfortable, getting goodies and getting where you need to go once you're here.

Chapel
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If you would like to reflect, pray, meditate or simply sit in peaceful quiet, visit our multi-faith chapel. Located on the first floor near the lobby, the chapel is open 24 hours a day, seven days a week.

Concierge services
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We can provide information on local hotels, restaurants, area activities and transportation services. Call 616.391.1790 or email us at conciergeservice@spectrumhealth.org.

Gift shop
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Located near the main entrance, the Butterworth Hospital Gift Shop offers unique gift ideas from infant clothing to cards and flowers.

Hours:

  • Monday to Friday 8 am to 8 pm
  • Saturday and Sunday 10 am to 4 pm

Phone: 616.391.1758

Flowers, balloons and gifts are delivered to rooms daily by one of our many dedicated volunteers. You can also order items from our online gift shop.

Guest meal trays
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If you'd like to purchase a guest meal tray, just ask the patient's nurse. You may pay by credit card when you place the order. Guest meal trays will be delivered to the patient's room during scheduled meal times.

Hearing support
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A telecommunications device for the deaf (TDD) is available for patients and visitors who are deaf or hard of hearing. Ask the nurse to make arrangements for a device.

In-room phones
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Patient rooms are equipped with an in-room phone for local calls. Patients are welcome to share their in-room phone number with friends and families, at their discretion.

Internet access and cell phones
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We offer free wireless internet access. Mobile devices and laptops may be used anywhere, except in posted restricted areas. If you need help with access, call our technical support team at 616.391.4000.

Language services
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All patients and family members have the right to clear, complete and understandable information. The Spectrum Health Language Services team works 24/7 to facilitate accurate communication between patients and providers, helping you be an active participant in your care.

We offer free interpreting and translation services for patients and family members who are more comfortable communicating in a language other than English, or those who are deaf or hard of hearing.

Please let your provider or admitting representative know about your communication needs, in advance if possible. If you require an interpreter while receiving care in any of our facilities, please talk to a staff member.

Lost and found
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If you have lost or found an item during your visit to Butterworth Hospital, please let us know by calling at 616.391.4377.

Notary public
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Notary public service is available for patients and families who are unable to access notary services outside of the cancer center. Ask your nurse or call patient relations at 855.613.2262.

Parking Validation
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To get free parking in the Spectrum Health visitor ramp (Ramp 3), have your ticket validated at the lobby check-in desk.

Pastoral care
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The Spectrum Health Pastoral Care and Bereavement team provides spiritual and emotional support to patients, family and staff.

Watching TV
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Local and cable television channels are available in patient rooms free of charge. Closed captioning is available.

Wheelchair assistance
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Our security employees are available 24 hours a day to help visitors, patients and guests with wheelchair assistance. We can also escort you to your vehicle. We're here to help in any way that we can.

Contact Patient Relations

We value your feedback. Share compliments, concerns and complaints about your experience at Spectrum Health.