Business assurance

The Spectrum Health Business Assurance department, formerly known as Spectrum Health Emergency Preparedness, has been charged with maintaining operational balance during planned events or unplanned incidents. This is achieved by:

• Analyzing the areas of risk and vulnerability
• Developing mitigation and response plans
• Developing a comprehensive education program
• Managing the incident based on incident command principles through the System Command Center structure, and,
• Developing and implementing a business continuity strategy to minimize the organizational impact integrating the response throughout the System.

The Business Assurance Program provides a framework using four distinct domains (emergency preparedness, operational readiness, business continuity, and situation management) to promote proactive risk and opportunity identification, analysis, evaluation, and treatment. This includes loss control and risk strategies that minimize adverse effect of loss and enhances opportunities within the operational, clinical, safety, human capital, reputational, strategic, financial, regulatory, technological, and hazard domains of the organization.

Often changes in interest and support of healthcare emergency preparedness programs occur after a significant incident. We need to take advantage of those opportunities to strengthen and grow our individual programs. However, I’m hoping these blog postings will help raise awareness of the critical issues, best practices, and provide some support as we all work to ensure our national healthcare framework is safe and ready to respond to any type or level of crisis. Please do not hesitate to let us know what is on your mind by sending us an email at the link below.