Nondiscrimination Policy

Spectrum Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Spectrum Health does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Admission and Treatment

It is the policy of Spectrum Health and all subsidiary entities to provide quality health care to all persons.

Admission and treatment decisions will be based solely on the medical needs of the patient and the capacity and capabilities of the facility to provide the medical care and treatment required.

Admission and treatment will not be denied on the basis of ethnicity, color, gender, sex, race, national origin, religion, disability, age, HIV status, veteran or military status, source of payment for services or any other basis prohibited by federal, state or local law. Patients will be treated in a manner consistent with their gender identity.

Spectrum Health reserves the right to alter, amend, modify or eliminate this policy at any time without prior written notice.

Patient Rights and Responsibilities

Learn more about patient rights and responsibilities.

Language Services

Explore language services at Spectrum Health.

Discrimination Complaints

You may file a complaint or grievance if you believe Spectrum Health has:
• Failed to provide language services
• Discriminated on the basis of race, color, national origin, age, disability, sexual identity or sex

How to File a Civil Rights Complaint

You may file a complaint or grievance with:
Spectrum Health Patient Relations
• U.S. Department of Health and Human Services Office for Civil Rights
o Submit a complaint online
o Call 800.368.1019 or 800.537.7697 (TDD)
o Mail written complaints to:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, D.C. 20201