Compliments and Complaints

Expect the team at Spectrum Health to help you feel welcome and cared for—no matter who you are or the reason for your visit. Your feedback is important to us. We are listening and transforming to meet today’s needs and make a better future.

Compliments

Tell us your stories about great care from Spectrum Health.

When you contact patient relations with compliments about your health care experience, we share your feedback with department leaders—so they can acknowledge and celebrate the efforts of our staff.

Complaints

We’re never done making care better. If there’s a way we can improve your or a loved one’s experience at Spectrum Health—please let us know. Rest assured, your feedback will never negatively affect the quality of care you or a loved one receives.

You may share concerns and complaints:
• Directly with your or your loved one’s care team
• By submitting a patient comment card (available throughout our facilities)
• By contacting patient relations

Trust us to promptly review your complaint and work with you to resolve issues to your satisfaction.

Next Steps

You also have the right to file a complaint with:
Michigan Department of Licensing and Regulatory Affairs (LARA) Bureau of Community and Health Systems (BCHS)
     -Submit a BCHS complaint form
      -Call the toll-free Complaint Hotline at 800.882.6006
Michigan Department of Civil Rights
      -File a complaint of discrimination
      -Call 800.482.3604
The Joint Commission
      -Report a patient safety event or concern online
    -Mail a complaint to:
Office of Quality and Patient Safety
The Joint Commission
1 Renaissance Blvd.
Oakbrook Terrace, Ill. 60181