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The Joint Commission

Accreditation Public Notice

Spectrum Health participates in The Joint Commission or DNV GL (Spectrum Health Ludington only) accreditation processes. These processes are designed to help health care facilities continuously provide safe, high-quality care, treatment and services by identifying opportunities for improvement.  Concerns about patient safety or quality of care at Spectrum Health hospitals may be reported to DNV GL or the Joint Commission in the following ways:

DNV GL (Spectrum Health Ludington only):
If you are not able to resolve or diffuse the issue with the organization’s patient advocate and want to take further action, please contact DNV GL:
On the Web: www.dnvglhealthcare.com 
(Use the Hospital Complaint link on right side)
By email: hospitalcomplaint@dnvgl.com
By phone: 866.496.9647
By mail: 
400 Techne Center Dr. 
Suite 100
Milford, OH 45150
Attn: Complaints

The Joint Commission (excluding Spectrum Health Ludington):
On the web:  www.jointcommission.org
(Use the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website)
By fax: 630-792-5636
By mail: 
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Spectrum Health Patient Relations
patient.relations@spectrumhealth.org
616.391.2624
1.855.613.2262


Date Posted:February 2019