How Can We Help You?

We've got everything you need to know about finding your way, getting comfortable, getting goodies and getting where you need to go once you're here.


Concierge Services

We can provide information on local hotels, restaurants, area activities and transportation services. Call 616.267.1234 or email us at

Gift Shop

Located within the cafeteria.

Monday to Thursday
7 a.m.– 1:30 p.m.

Please check with the nurse before bringing gifts of food or drink to patient rooms. Latex balloons are not allowed, due to allergy concerns. Mylar balloons are acceptable.

You can also order items from our online gift shop.

Guest Meal Trays

Guest meal trays can be purchased by calling ext. 4700 from the patient's in-room phone. You may pay by credit card when you place the order. Guest meal trays will be delivered during scheduled meal times:

Breakfast 7:30 a.m. to 8:30 a.m.
Lunch 11:30 a.m. to 12:30 p.m.
Dinner 4:30 p.m. to 5:30 p.m.

Hearing Support

A telecommunications device for the deaf (TDD) is available for patients and visitors who are deaf or hard of hearing. Ask the nurse to make arrangements for a device.

In-Room Phones

Patient rooms are equipped with an in-room phone for local calls. Patients are welcome to share their in-room phone number with friends and families, at their discretion.

Internet Access and Cell Phones

We offer free wireless internet access. Mobile devices and laptops may be used anywhere, except in posted restricted areas. If you need help with access, call our Technical Support team at 616.391.4000.

Language Services

All patients and family members have the right to clear, complete and understandable information. The Spectrum Health Language Services Department works 24/7 to facilitate accurate communication between patients and providers, helping you be an active participant in your care.

We offer free interpreting and translation services for patients and family members who are more comfortable communicating in a language other than English, or those who are deaf or hard of hearing.

Please let your provider or admitting representative know about your communication needs, in advance if possible. If you require an interpreter while receiving care in any of our facilities, please talk to a staff member.

Lost and Found

If you have lost or found an item, call 231.832.3271 or in-room at x23271.

Notary Public

Notary public service is available for patient families who are unable to access notary services outside of the hospital. Ask your nurse or call Patient Relations at 231.832.7178 or ext. 27178 from an in-room phone.

Pastoral Services

Pastoral care services, including spiritual, religious, sacramental and emotional care are available 24 hours a day. Ask a nurse to contact a chaplain for you.

Patient Relations

If you have a concern related to patient care or a Spectrum Health employee, you may notify any member of your care team. You may also call our Patient Relations team at 231.832.8550. Or email us at

Monday to Friday, 8 a.m. to 4:30 p.m.

To contact Patient Relations after hours or on weekends, ask a nurse to contact a hospital supervisor.

Watching TV

Local and cable television channels are available in patient rooms free of charge. Closed captioning is available.

Wheelchair Assistance

Our security employees are available 24 hours a day to help visitors, patients and guests with wheelchair assistance. We can also escort you to your vehicle. We're here to help in any way that we can.