How Can We Help You?

We've got everything you need to know about finding your way, getting comfortable, getting goodies and getting where you need to go once you're here.



Our chapel is currently closed while under construction.

Concierge Services

We can provide information on local hotels, restaurants, area activities and transportation services. Call 616.267.1234 or email us at

Gift Shop

Located within the main lobby, Treasures Gift Shop offers unique gift ideas from infant clothing to cards and flowers.

Monday-Friday 8:30 a.m. to 4 p.m.

Flowers and gifts are delivered to rooms daily by our many dedicated volunteers. You can also order items from our online gift shop.

Guest Meal Trays

Guest meal trays can be purchased by calling EAT or 328 from your in-room phone. You may pay by credit card when you place the order. Guest meal trays will be delivered to your child's room during scheduled meal times:

Monday – Friday
7 a.m. to 9 a.m. Breakfast
11:30 a.m. to 1:30 p.m. Lunch

Saturday & Sunday
11:30 a.m. to 1:30 p.m. Lunch

Hearing Support

A telecommunications device for the deaf (TDD) is available for patients and visitors who are deaf or hard of hearing. Ask the nurse to make arrangements for a device.

In-Room Phones

Patient rooms are equipped with an in-room phone for local calls. Patients are welcome to share their in-room phone number with friends and families, at their discretion.

Internet Access and Cell Phones

We offer free wireless internet access. Mobile devices and laptops may be used anywhere, except in posted restricted areas. If you need help with access, call our Technical Support team at 616.391.4000.

Language Services

Patients and families in need of assistance with understanding or reading English have free access to Spectrum Health language services. For interpretation or translation services, call 616.391.2175

Lost and Found

If you have lost or found an item, call 231.845.2451.

Patient Relations

If you have a concern related to patient care or a Spectrum Health employee, you may notify any member of your care team. You may also call our Patient Relations team at 855.613.2263. Or email us at

Monday to Friday, 8 a.m. to 4:30 p.m.

To contact Patient Relations after hours or on weekends, ask a nurse to contact a hospital supervisor.

Watching TV

Local and cable television channels are available in patient rooms free of charge. Closed captioning is available.

Wheelchair Assistance

Our security employees are available 24 hours a day to help visitors, patients and guests with wheelchair assistance. We can also escort you to your vehicle. We're here to help in any way that we can.