Visiting 101

Family and Visitor Restrictions

Our family and visitor restrictions are to help keep patients, family members and team members safe during the COVID-19 situation, to comply with State of Michigan orders and to preserve personal protective equipment, or PPE, for health care workers who are at risk.

Visitors (including family members) will be restricted at all locations including hospitals, outpatient locations and long-term care facilities, except in special circumstances.

Special circumstances allow one approved visitor for:

  • Patients undergoing surgery
  • Maternity patients in the hospital
  • Pediatric patients at outpatient locations and in the hospital; including the pediatric ICU and neonatal ICU at Helen DeVos Children’s Hospital
  • Visitors for end of life situations will be considered on a case-by-case basis.

Visitors for special circumstances will be screened for symptoms at point of entry.

Patients can use CareCircle, a free online resource that allows patients to provide updates on their health and share private information with a select audience rather than on traditional social media.

We offer virtual visitor options to those who have family members in our adult ICUs as a way to connect with their loved ones. The care team in the ICU can provide more information about how families can connect virtually. 

This is a rapidly evolving situation and information is subject to change. We appreciate the public’s cooperation and understand this is an extremely difficult time for everyone.

Check-in and ID badges

When you arrive, please check in at the lobby reception station. We can help direct you to the unit you'll be visiting. If you plan to stay past 9 p.m., ask the patient's nurse for an ID badge to be worn while you are here. 

We Like Healthy Visitors

When you check in, we may ask a few questions about your health. Our goal is to protect patients from exposure to illnesses that could worsen their already difficult conditions. If you've been sick recently, please consider postponing your visit for 24 to 48 hours.

Symptoms that put others at risk include:

  • Fever
  • Cough
  • Sore throat
  • Runny nose or congestion
  • Vomiting
  • Diarrhea
  • Rash or draining sores

We appreciate your help keeping our patients on the path to health and wellness.


Spectrum Health is a Smoke-free Campus

All Spectrum Health buildings, grounds and parking facilities are 100 percent smoke-free and tobacco-free.


Personal Items and Valuables

Please leave any items of sentimental or monetary value (other than a child's security item, such as a blanket or stuffed animal) at home. Our focus is on medical care. Our hospitals cannot be responsible for the security of your personal items or valuables.


Pets

We're happy to say that yes, there are instances where a child can see a pet visitor. These visits must be coordinated through your nurse prior to bringing the pet to the hospital.

Visitors cannot bring animals, with the exception of service dogs. If you have a service dog, please call 616.391.9000 and ask to speak with the floor nurse for the patient you wish to visit.


Visitor Guidelines

We are committed to making our hospital a place of healing and positivity. We understand how difficult it can be when a family member or friend is ill. Let's work together to limit stressful situations and negative behavior, and instead focus on patience and kindness. If you have a concern about your loved one's care, please let his or her care team know about it. We'll do everything we can to help.