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Visitor Services



If you would like to reflect, pray, meditate or simply sit in peaceful quiet, visit the multi-faith chapel at Butterworth Hospital, adjacent to the Meijer Heart Center. Located on first floor near the lobby, the chapel is open 24 hours a day, seven days a week.

Concierge Services

We can provide information on local hotels, restaurants, area activities and transportation services. Call 616.267.1234 or email us at

Gift Shop

Adjacent to the Meijer Heart Center, the Butterworth Hospital Gift shop is located near the main entrance. The gift shop offers unique gift ideas from infant clothing to cards and flowers.


Monday to Friday 9 a.m. to 8 p.m.
Weekends 10 a.m. to 4 p.m.

Flowers, balloons and gifts are delivered to rooms daily by one of our many dedicated volunteers. You can also order items from our online gift shop.

Hearing Support

A telecommunications device for the deaf (TDD) is available for patients and visitors who are deaf or hard of hearing. Ask the nurse to make arrangements for a device.

In-Room Phones

Patient rooms are equipped with an in-room phone for local calls. Patients are welcome to share their in-room phone number with friends and families, at their discretion.

Internet Access and Cell Phones

We offer free wireless internet access. Mobile devices and laptops may be used anywhere, except in posted restricted areas. If you need help with access, call our Technical Support team at 616.391.4000.

Language Services

Patients and families in need of assistance with understanding or reading English have free access to Spectrum Health language services. For interpretation or translation services, call 616.391.2175

Notary Public

Notary public service is available for patients and families who are unable to access notary services outside of the cancer center. Ask your nurse or call Patient Relations at 616.225.6414.

Patient Relations

If you have a concern related to patient care or a Spectrum Health employee, you may notify any member of your care team. You may also call our Patient Relations team at 616.225.6414. Or email us at

Monday to Friday 8 a.m. to 4:30 p.m.

For patient relations assistance after hours, ask the patient's nurse to contact a supervisor for you.

Pastoral Care

The Spectrum Health Pastoral Care and Bereavement Department provides spiritual and emotional support to patients, family and staff.

Watching TV

Local and cable television channels are available in patient rooms free of charge. Closed captioning is available.

Wheelchair Assistance

Our security employees are available 24 hours a day to help visitors, patients and guests with wheelchair assistance. We can also escort you to your vehicle. We're here to help in any way that we can.