Visiting Hours: 9 a.m. to 9 p.m. daily
Healthy visitors of all ages are always welcome here. Remember that families may choose to limit the number of visitors, hours and duration of visits for their loved one. Check with the family you are visiting to make sure they are accepting visits. You may also call us before you plan to visit, especially if the patient is in our intensive care unit. We can check with a floor nurse to confirm your patient's status.
If children will be visiting, please keep them under adult supervision during your entire visit. We appreciate your help keeping a peaceful environment for all patients and their visitors.
Check-in and ID badgesWhen you arrive, please check in at the visitors desk near the elevators and stairs from the parking ramp, or at the registration desk in the lobby. We can help direct you to the unit you'll be visiting. If you have permission to stay past 9 p.m., ask the patient's nurse for an ID badge.
We Like Healthy Visitors
When you check in, we may ask a few questions about your health. Our goal is to protect patients from exposure to illnesses that could worsen their already difficult conditions. If you've been sick recently, please consider postponing your visit for 24 to 48 hours.
Symptoms that put others at risk include:
- Sore throat
- Runny nose or congestion
- Rash or draining sores
We appreciate your help keeping our patients on the path to health and wellness.
Visiting the ICUCheck with the nurse before bringing gifts of food or drink to patient rooms. Live plants and fresh flowers are not allowed in critical care units. No latex balloons of any kind are allowed in the hospital, due to allergy concerns. Mylar balloons (shiny, silver) are acceptable.
Spectrum Health is a Smoke-free Campus
All Spectrum Health buildings, grounds and parking facilities are 100 percent smoke-free and tobacco-free.
Personal Items and Valuables
Please leave any items of sentimental or monetary value (other than a child's security item, such as a blanket or stuffed animal) at home. Our focus is on medical care. Our hospitals cannot be responsible for the security of your personal items or valuables.
We know that pets can be very helpful in the healing process. Before you bring Fluffy or Fido to visit a patient here, please get an OK from the nursing manager and the admitting doctor. Ask us for a "Pet Pass" so your vet can confirm your pet is healthy and his or her shots are up-to-date.
If you have a service dog, please call 616.391.9000 and ask to speak with the floor nurse for the patient you wish to visit.
We are committed to making our hospital a place of healing and positivity. We understand how difficult it can be when a family member or friend is ill. Let's work together to limit stressful situations and negative behavior, and instead focus on patience and kindness. If you have a concern about your loved one's care, please let his or her care team know about it. We'll do everything we can to help.
We welcome your concerns related to patient care or a Spectrum Health employee. Our Patient Relations team is here for you.
If you have concerns after hours or on weekends, please let a member of your patient care team know you'd like to speak with a supervisor.