How Can We Help You?
Everything you need to know about getting comfortable, getting goodies and getting where you need to go once you're here.
The Specialty Shop
Located on Floor 3
Monday to Friday 9 a.m. to 3 p.m.
The Specialty Shop offers gifts and products with an emphasis on grace, beauty and inspiration specifically selected to meet the needs of cancer patients and their families. You can also order items from our online gift shop.
A telecommunications device for the deaf (TDD) is available for patients and visitors who are deaf or hard of hearing. Ask the nurse to make arrangements for a device.
Internet Access and Cell Phones
We offer free wireless internet access. Mobile devices and laptops may be used anywhere, except in posted restricted areas. If you need help with access, call our Technical Support team at 616.391.4000.
All patients and family members have the right to clear, complete and understandable information. The Spectrum Health Language Services Department works 24/7 to facilitate accurate communication between patients and providers, helping you be an active participant in your care.
We offer free interpreting and translation services for patients and family members who are more comfortable communicating in a language other than English, or those who are deaf or hard of hearing.
Please let your provider or admitting representative know about your communication needs, in advance if possible. If you require an interpreter while receiving care in any of our facilities, please talk to a staff member.
Lost and Found
If you have lost an item or discover a lost item during your visit to the Lemmen-Holton Cancer Pavilion, please contact our Lost and Found service at 616.486.5700.
Notary public service is available for patients and families who are unable to access notary services outside of the cancer center. Ask your nurse or call patient relations at 855.613.2262.
If you have a concern related to patient care or a Spectrum Health employee, you may notify any member of your care team. You may also call our patient relations team at 855.613.2262. Or email us at firstname.lastname@example.org
Monday to Friday 8 a.m. to 4:30 p.m.
For patient relations assistance after hours, ask the patient's nurse to contact a supervisor for you.
The Spectrum Health Pastoral Care and Bereavement Department provides spiritual and emotional support to patients, family and staff.
Our security employees are available 24 hours a day to help visitors, patients and guests with wheelchair assistance. We can also escort you to your vehicle. We're here to help in any way that we can.