Frequently asked questions

We partner with physician groups that may bill separately for their services. These may include anesthesia services, lab pathology, radiology, and emergency physicians.

Our billing statements only include a single patient which means you will receive separate statements for you and your child.

You can either complete your MyChart enrollment or you can pay as a guest on MyChart. There are many benefits of having a MyChart account so we encourage you to set up your account as soon as you are able. If you have questions about your bill, you can call the number listed on your statement or you can send a message through MyChart by following these steps:

• Click "Message" in the left panel.
• Click "Send a message."
• Select "Customer Service Question."
• Click "General Billing."

Yes, most statements are available in MyChart. If you can't find what you're looking for, contact us at 833.261.4563 or send us a message through MyChart by following these steps:

• Click "Message" in the left panel.
• Click "Send a message."
• Select "Customer Service Question."
• Click "General Billing."

You can call the phone number listed on your statement or you can send us a message through MyChart by following these steps:

• Click "Message" in the left panel.
• Click "Send a message."
• Select "Customer Service Question."
• Click "General Billing."

You can call technical support at 877.308.5083
You can email technical support at appsupport@corewellhealth.org
You can send us a message through MyChart by following these steps:

• Click "Message" in the left panel.
• Click "Send a message."
• Select "Customer Service Question."
• Click "Technical Support."

Each payment needs to reference the specific account number that the funds are being applied to. If you are using the same account to pay both you and your spouse's bills, those account numbers need to be changed to match the account number that is being paid. When you continue automatic payments for both of you, the payments will be taken out separately.

Bill pay services may take up to three weeks from the time the check is dated to the time the funds are received by Spectrum Health.

Our Financial Counselors are here to help and can be reached in a variety of ways:

Phone: 844.838.3115, option 2
Email: financialcounseling@corewellhealth.org
Online: spectrumhealth.org/financialassistance
In Person: Visit the information desk at any Spectrum Health Hospital
MyChart Message: Send a message by following the steps below:

• Click "Message" in the left panel.
• Click "Send a message."
• Select "Customer Service Question."
• Click "Financial Assistance."

We don't want you to be surprised by a bill. That's why you can get an estimate for all our care services, whether routine or major.

Every plan is different so we recommend that you reach out to your insurance provider directly if you have questions about your unique coverage including things like deductible and copay.

We're committed to making health care affordable and accessible for everyone, so we consider many factors when establishing cost such as:

• The cost of providing staff, equipment, facilities, medications and other supplies
• The amount of time our facilities and staff are involved in providing services
• Information provided by the Centers for Medicare and Medicaid Services, the federal agency that manages the Medicare and Medicaid program.

Here are a few things to keep in mind:

• Prices vary by location and they are usually less when there is an outpatient option.
• Prices are revised each year and are subject to change during the year.
• Prices should not prevent you from getting the care you need, so we have multiple options to help with affordability.

Whether you have insurance or not, you have multiple options when it comes to affording your care such as financial assistance, payment plans and charitable programs.

Here are the groups billed additionally:

Anesthesiology
Anesthesia Practice Consultants
616.364.4200

Radiology (test interpretation)
Advanced Radiology Services, PC
616.363.7229

EKG (test interpretation)
Computer Health Services
616.458.6967

Lab/Pathology (test interpretation)
Michigan Pathology Specialists, PC
800.535.3074

Surgery
Contact your surgeon's office. If you have not selected a surgeon or need a referral, visit Find A Doctor on our website or give us a call: 616.391.5999.