/ Frequently Asked Questions
We partner with physician groups that may bill separately for their services. These may include anesthesia services, lab pathology, radiology, and emergency physicians.
Our billing statements only include a single patient which means you will receive separate statements for you and your child.
You can either complete your MyChart enrollment or you can pay as a guest on MyChart. There are many benefits of having a MyChart account so we encourage you to set up your account as soon as you are able. If you have questions about your bill, you can call the number listed on your statement or you can send a message through MyChart by following these steps:
Yes, most statements are available in MyChart. If you can't find what you're looking for, contact us at 833.261.4563 or send us a message through MyChart by following these steps:
You can call the phone number listed on your statement or you can send us a message through MyChart by following these steps:
Each payment needs to reference the specific account number that the funds are being applied to. If you are using the same account to pay both you and your spouse's bills, those account numbers need to be changed to match the account number that is being paid. When you continue automatic payments for both of you, the payments will be taken out separately.
Bill pay services may take up to three weeks from the time the check is dated to the time the funds are received by Spectrum Health.
Our Financial Counselors are here to help and can be reached in a variety of ways:
In Person: Visit the information desk at any Spectrum Health Hospital
MyChart Message: Send a message by following the steps below:
We don't want you to be surprised by a bill. That's why you can get an estimate for all our care services, whether routine or major.
Every plan is different so we recommend that you reach out to your insurance provider directly if you have questions about your unique coverage including things like deductible and copay.
We're committed to making health care affordable and accessible for everyone, so we consider many factors when establishing cost such as:
Here are a few things to keep in mind:
Whether you have insurance or not, you have multiple options when it comes to affording your care such as financial assistance, payment plans and charitable programs.
Here are the groups billed additionally:
Anesthesia Practice Consultants
Radiology (test interpretation)
Advanced Radiology Services, PC
EKG (test interpretation)
Computer Health Services
Lab/Pathology (test interpretation)
Michigan Pathology Specialists, PC