Issues with launching a video visit are most often due to pop-up window blocking on your device. For instructions on how to allow the Spectrum Health pop-up window please choose the appropriate browser and/or hardware listed below and follow the steps provided.
- Click the Chrome menu button. This is on the upper-right of the browser and is indicated by three dots.
- Select Settings.
- On the left side of the page click Privacy and Security, click Site Settings on the right.
- Click Popups and redirects. Click Add button to the right of Allow (not Block!).
- Type < Your Organization Website> and then click Add.
- Click the Safari drop down menu.
- Select Preferences from the drop-down. Then click Websites.
- Click Pop-up Windows located on the left side, Ensure the Block Pop-up window option is not checked. This allows pop-ups.
- Click the drop-down to allow < your organization's website>.
- Close and reopen Safari for changes to take affect.
- Click the Open menu button (three bars) in the upper-right corner. Then click Options.
- Select Privacy & Security.
- Scroll down to Permissions.
- If Block Pop-up windows is not checked, you're done. If it is checked, click Exceptions. To the right of it and type < your organization's website> and then click Allow and Save Changes.
- Close and relaunch the Firefox browser for changes to take affect.
- Click the Windows Start button at the bottom-left corner and then click on the setting gear icon.
- In the search box at the top of the Windows Setting window, type "pop" and press Enter.
- Click on Block or allow pop-ups.
- If Turn on Pop-up Blocker is not checked, you're done. If it is checked, click Settings to the right of it and type < your organization's website> and then click Add and Close and OK.
- .Close and relaunch Edge for changes to take affect.
- Open the Settings app in iOS and go to Safari browser.
- Under General on right side, toggle the switch Block Pop-ups to the off position.
- Open the Chrome app. To the right of the address bar, tap the 3 dots and the click Settings.
- Tap Site settings. Click Pop-ups and redirects. Make sure they are Allowed.