Hardware Troubleshooting

Issues with launching a video visit are most often due to pop-up window blocking on your device. For instructions on how to allow the Spectrum Health pop-up window please choose the appropriate browser and/or hardware listed below and follow the steps provided. 

  1. Click the Chrome menu button. This is on the upper-right of the browser and is indicated by three dots.
  2. Select Settings.
  3. On the left side of the page click Privacy and Security, click Site Settings on the right.
  4. Click Popups and redirects. Click Add button to the right of Allow (not Block!).
  5. Type < Your Organization Website> and then click Add.
  1. Click the Safari drop down menu.
  2. Select Preferences from the drop-down. Then click Websites.
  3. Click Pop-up Windows located on the left side, Ensure the Block Pop-up window option is not checked. This allows pop-ups.
  4. Click the drop-down to allow < your organization's website>.
  5. Close and reopen Safari for changes to take affect.
  1. Click the Open menu button (three bars) in the upper-right corner. Then click Options.
  2. Select Privacy & Security.
  3. Scroll down to Permissions.
  4. If Block Pop-up windows is not checked, you're done. If it is checked, click Exceptions. To the right of it and type < your organization's website> and then click Allow and Save Changes.
  5. Close and relaunch the Firefox browser for changes to take affect.
  1. Click the Windows Start button at the bottom-left corner and then click on the setting gear icon.
  2. In the search box at the top of the Windows Setting window, type "pop" and press Enter.
  3. Click on Block or allow pop-ups.
  4. If Turn on Pop-up Blocker is not checked, you're done. If it is checked, click Settings to the right of it and type < your organization's website> and then click Add and Close and OK.
  5. .Close and relaunch Edge for changes to take affect.
  1. Open the Settings app in iOS and go to Safari browser.
  2. Under General on right side, toggle the switch Block Pop-ups to the off position.
  1. Open the Chrome app. To the right of the address bar, tap the 3 dots and the click Settings.
  2. Tap Site settings. Click Pop-ups and redirects. Make sure they are Allowed.

 

Need help or have additional questions? Please contact us.