Spectrum Health App Support

The Spectrum Health app support team is here to help. Learn more about popular topics, questions, issues and the resources that can help by selecting one of the sections below.



Topics in Each Section

Sign-in or Create an Account: 

  • 2-Factor Authentication
  • 2-Factor Authentication Issues
  • Locked Out and Need Account Reactivated
  • Password Reset
  • Sign in with Previous MyHealth or Spectrum Health Now Account
  • Unable to See all Your Health Information

Scheduling and Conducting Appointments

  • Prepare for a Video Visit
  • Start a Video Visit
  • Message Your Provider
  • Canceling or Rescheduling an Appointment

Account Information and Shared Access

  • Update Demographic / Medical Information in Medical Chart
  • Shared Access – Minors (0-11)
  • Shared Access – Adolescents (12-17)

Need help or have additional questions? Please contact us.