Volunteer with Us
We welcome volunteers at Spectrum Health Grand Rapids Hospitals. We have volunteer opportunities in Grand Rapids at Blodgett Hospital, Butterworth Hospital, Helen DeVos Children’s Hospital, Lemmen-Holton Cancer Pavilion and Meijer Heart Center. We also welcome volunteers at some off-site medical group offices.
In order to attract and retain the best volunteers for Spectrum Health and ensure a rewarding experience for you, we try to match individual talents and skills to our areas of need. Volunteers may fill many different roles.
Roles and Opportunities
Help Needed: The following areas are in need of volunteer support! If you are interested in one or more of the following volunteer roles, the possible schedule openings fit your schedule and you feel you can meet all of the requirements and commitments, please apply. If you do not see a role that interest you, you may check back at a later date to see if we have posted any new opportunities. Thank you for your interest in volunteering on the Spectrum Health team!
Mail / Flower / Magazine Deliverer at the Medical Center (Butterworth, Meijer Heart Center, Helen DeVos Children’s Hospital): Would you enjoy warmly greeting patients and putting a smile on their faces by delivering them their mail and flowers? Do you enjoy being social and helping others? This may be the perfect opportunity for you as we are currently looking for a few volunteers to help assist with our mail and flower deliveries as well as the maintenance of our magazine delivery program to waiting areas and public spaces. (Monday & Friday from 11:00 a.m. to 3:00 p.m.)
Mail Deliverer / Hospitality Cart Host at Blodgett Hospital: Are you a compassionate individual who likes working in the hospital setting and interacting with others? Do you enjoy socializing and meeting new people? We are currently looking for a volunteer to maintain our Hospitality Cart. We need someone that can organize and maintain the cart with reading material, etc. as well as visit patients and their visitors on different hospital units to offer them the available items. (Monday from 9:00 a.m. to 12:00 p.m.)
Renucci Hospitality House Host: Do you enjoying meeting new people and making them feel at home? This hotel-like house at the Medical Center is for loved ones whose family member is a patient at Butterworth, Blodgett or Helen DeVos Children’s Hospital . Would you enjoy joining the team to greet and chat with those staying there, provide house tours, answer questions, help people locate amenities at the Medical Center and in Grand Rapids and keep the public areas tidy and organized? These volunteers would also help with seasonal decorations and maintaining donated supplies for guests. (Tuesday, Wednesday and Friday from 3pm to 7pm).
Veterans Support at the Medical Center (Butterworth, Meijer Heart Center): Are you a compassionate person who has great respect for our veterans? Do you enjoy meeting new people and engaging them in meaningful conversation? Our Veterans Support Services program is looking for volunteers to meet with hospitalized veterans to provide that meaningful conversation and complete a survey with the patient that helps staff ensure that veterans are engaged in community support services that they need or that they could benefit from. (Tuesday through Thursday from 8:00 am to 12: 00 pm, 1:00 pm to 5:00 pm and 6:00 pm to 9:00 pm; Saturdays from 9:00 am to 12: 00 pm and 1:00 pm to 4 pm).
“Take Them There” Wayfinding at Blodgett, Lemmen Holton Cancer Pavilion and the Medical Center (Butterworth, Meijer Heart Center, Helen DeVos Children’s Hospital): Do you like to stay active and help people find their way? Our visitors need help locating their destinations and our amenities like eateries, pharmacies, gifts shops, parking, etc. Could you be that smiling face that notices the need for help and gets someone where they need to go and makes them feel at home? (Monday through Friday; several shifts daily)
Patient and Family Advisory Councils (PFAC's): Would you like to partner with Spectrum Health leaders to improve how care is provided? Would you like to be a part of a team that helps health care professionals continually work to elevate their quality of care? Spectrum Health has 18 separate PFAC's with over 170 volunteers and they are looking for new members. If you have any questions about this or may be interested, email or call the Center for Patient Experience at firstname.lastname@example.org or 616.486.2580. (Please contact the Center but do not apply online at this time.)
Greeter at Heart & Vascular Center in Grand Rapids (Bradford Street): Would you enjoy warmly greeting visitors and assisting them to find where they need to go? This large, busy medical building which includes doctors' offices, medical testing areas and a lab is looking for volunteers to warmly greet those entering and steer them in the right direction! (Monday thru Friday; 7:30 a.m., 10:30 a.m., 1:30 p.m.; 3 hour shifts)
Hospitality Hosts in Blodgett and Butterworth Waiting Rooms: Do you like to mingle and chat with new faces and make people feel at home? Do you like to help people feel comfortable? Our Surgical Waiting Rooms need volunteers to support our visitors by offering them coffee or water, sharing your friendly company, and help them find the eateries, pharmacies, gift shops, or parking. (Blodgett: 9:00 a.m. to 12:00 p.m. and 12:00 p.m. to 4:00 p.m. Monday thru Friday; Butterworth: Monday thru Thursday from 8:00 a.m. to 12:00 p.m.)
Hospitality Hosts in Pre/Post Operation Area at Helen DeVos Children’s Hospital: Can you make others more comfortable and reduce their worries? Can you make families feel at home and comfortable? Volunteers are needed to be hospitable to families whose children are having surgery by offering coffee and a friendly face, activities to children and helping them locate our amenities such as the gift shop, the ice cream shop/pizza café or the pharmacy. (Monday thru Friday from 9:00 a.m. to 1:00 p.m.)
Greeter / Hospitality Hosts in Radiology at Helen DeVos Children’s Hospital: Would you enjoy warmly greeting children and their families and helping them begin to register when they arrive? Do you like to make people feel at home and help them with directional guidance, answer parking questions, and find our restaurants, gift shops, etc.? Do you like to be a part of a team and support the staff and keep the waiting area inviting and comfortable? (Monday thru Friday from 8:30 a.m. to 12:30 p.m. and 12:30 p.m. to 4:30 p.m.)
Resource Support in the Lemmen Holton Cancer Pavilion Library (American Cancer Society partnership): Do you like to meet new people and make them feel welcome and at home? Would you like to assist patients and their families find educational materials and resources that could support them during their cancer journey? Would you like to take a hospitality cart to designated locations to offer comfort and other items with those in treatment? Do you like to help keep a library of items organized and visible? (Monday thru Friday from 10 a.m. to 2 p.m.)
Please review the following volunteer requirements before you apply.
Age Requirement: Volunteers at the Spectrum Health Hospitals in Grand Rapids must be age 18 or older.
Commitment Requirement: In order to properly orient and train individuals, we ask volunteers to commit to serve a four-hour shift one time per week for a minimum of six months.
- Complete an application that will be electronically submitted to us.
- Have two letters of reference submitted to us on your behalf. The references you select should send letters directly to us. Instructions on how to submit these are listed on the form. Please do not select family members. Your references should be able to speak to your commitment and dedication as a potential volunteer. You will be responsible for insuring that the reference letters are submitted to the volunteer services office.
Next Steps and Orientation
When we have received your application and two reference letters, we will review them to see if any open opportunities align with your interest. We will contact you by phone if we feel there is a match. If we cannot identify a match at this time, we will keep your file open for six months. We will contact you within that time if other openings become available that may interest you.
If we contact you by phone, we will further discuss requirements, your availability and our current openings. The next step is a face-to-face interview to talk in more detail. If we have mutually agreed to move forward, we must complete a background check. We ask you to meet additional requirements (free of charge and with our assistance) such as two tuberculosis skin tests, seasonal flu shot and possible immunizations if you are not up to date (for patient contact areas).
We also ask you to complete a written orientation including topics such as Spectrum Health's mission/vision/values, personal and building safety, infection control, confidentiality laws, etc. We ask you to sign and agree to a commitment statement and Spectrum Health's Code of Excellence.
Once these steps are completed satisfactorily, our team refers you to a specific location with a weekly shift on a specific day and time. Before starting, we will give you parking instructions, a volunteer badge and a uniform, if applicable. The Volunteer Leader in that location will then contact you to set up your orientation and welcome you to your new volunteer role.
Who Makes a Good Health Care Volunteer?
- Adheres to the Spectrum Health Values: Excellence, Accountability, Compassion, Integrity, Respect, Teamwork
- Puts people first
- Is dependable, committed and punctual
- Follows strict patient confidentiality laws and has solid personal boundaries
- Is flexible and adaptable to the busy, every-changing health care environment and willing to complete all of the duties in their assigned area
- Is friendly and professional to all and able to work well with other volunteers and employees
- Complies with all health care requirements (See “Requirements” section)
- Follows all Spectrum Health policies and procedures
To learn more about volunteering for Spectrum Health, contact:
Spectrum Health Medical Center Hospital Volunteer Services (Butterworth, Helen DeVos Children’s Hospital, Lemmen-Holton Cancer Pavilion and Meijer Heart Center)
100 Michigan Street NE, Room B549
Grand Rapids, MI 49503
Open Monday through Friday 8:30 a.m. to 4:30 p.m.
Spectrum Health Blodgett Hospital Volunteer Services
1840 Wealthy Street SE, Room 6C 42
Grand Rapids, MI 49506
Open Monday through Friday 8:30 a.m. to 4:30 p.m.
- Kim Francis, Manager
- Dan Combs, Volunteer Coordinator
- Lauryn Brennan, Administrative Secretary
- Kendra Harthun, Administrative Secretary