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Women's Health Services Patient and Infant Services Council

Who We Are

[PFAC Women's Health Group


Council Accomplishments:

  • Provided input on the maternity triage area, 7 Center renovations and future women’s health area remodeling
  • Helped develop a survey for patients that participated in the maternal-fetal medicine telemedicine pilot 
  • Participated in a "mystery shopper" experience that evaluated SHMG OB/GYN practices on new patient availability, scheduling procedures, web presence and overall first impressions of front line phone employees
  • Working closely with the staff, provided suggestions on nurse scripting, messaging to the community, and ways to introduce the Baby Friendly Model of Care to manage the expectations of the new mother and family
  • Offered ideas for how patients should be approached about patient education documentation prior to discharge
  • Provided patient and family perspective on facility renovations, expansions, design and furnishing of new buildings
  • Worked with Spectrum Health Medical Group on how to improve the patient transition from physician’s offices to the hospital and back to the office for follow-up care; also helped improve appointment scheduling and patient privacy
  • Analyzed every step of the labor and delivery care process to find ways to add exceptional experiences for new mothers and infants, and their families
  • Served as "mystery shoppers" to observe effectiveness of teamwork at various sites throughout Spectrum Health
  • Participated in a panel discussion as part of the new resident orientation for Grand Raids Medical Education Partners
  • Offered feedback on HIV testing requirements, H1N1 precautions and visitor screening message