Many Communities, One Goal
Patient and Family Advisory Councils, or PFACs, unite patient families with health care professionals and leadership in a new way. By taking the patient-doctor-hospital relationships beyond the bedside into conference rooms, great things can happen.
The Work of PFACs
PFACs exist to improve the patient care experience during hospital stays. They also collaborate with Spectrum Health health care leadership when it's time to renovate a patient-care facility or build a new hospital.
PFACs bring the human element to the health care side and vice versa. At the end of the day, the human element is what will drive the future of health care, and that fact is best served when both sides bring their unique perspectives to the table and collaborate.
Together, the group can see what's working well and what could be improved. They can also shed light on the many ways health care professionals continually work to elevate the quality of care.