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Non-Discrimination Notice

Nondiscrimination Notice

Spectrum Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Spectrum Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sexual identity or sex.

Spectrum Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Spectrum Health Language Services at: 616.267.9701, 1.844.654.0151 (TTY: 711)

If you believe that Spectrum Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sexual identity or sex, you can file a grievance with: 

Director, Patient Experience
100 Michigan St NE, MC 006
Grand Rapids, MI 49503
616.391.2624; toll free: 1.855.613.2262
patient.relations@spectrumhealth.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Director of Patient Relations is available to help you. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf,

Or by mail or phone at: 

U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F, HHH Building
Washington, DC 20201
1.800.368.1019, 800.537.7697 (TDD).

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.