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MySpectrum® is a free service that provides convenient access to your personal health care information in a secure online environment. Use MySpectrum to:
- View results for many common lab tests
- E-mail secure messages to your doctor's office
- Renew prescriptions through your doctor's office
- Request appointments for routine doctor visits
- Preregister for some procedures
- Pay bills for hospital services
- Track health conditions, allergies, medications and more
- Obtain pricing for common procedures
- Access benefits and eligibility information for Priority Health members
- Set up a family account
- View growth charts for children
- See records for immunizations
Enrolling, logging in or PIN issues
Laboratory Test Results
Accessing another patient's information
Billing
Messages in MySpectrum
Updating Personal information in MySpectrum
Customer Service
Enrolling, logging in or PIN issues
How can I enroll in MySpectrum?
There are two ways to enroll in MySpectrum, either with a PIN or without. You can only enroll with a PIN if you have been given one by a staff member at Spectrum Health. If you have NOT received a PIN from Spectrum Health, you can still enroll in MySpectrum by using the “I don’t have a PIN” option.
In order to enroll in MySpectrum using either of these options, first go to www.spectrumhealth.org. Look for the MySpectrum box in the upper right corner. Click on the "Enroll Now" box and follow the instructions on the page. You will be given two options:
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I have a PIN. If you’ve been given a PIN (personal identification number) by a Spectrum Health staff member, you can use the PIN to enroll. You will be asked to enter your PIN, date of birth, email address and zip code. You will have immediate access to your personal health information in MySpectrum. Please note, your PIN will expire 2 weeks after it has been issued.
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I don't have a PIN. If you do not have a PIN, you can still enroll. Simply click the “I don’t have a PIN” button and follow the instructions which will take you through entering your basic information, answering a few questions and choosing a username and password. After your records are verified, you have access to your personal health information in MySpectrum
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How do I use my PIN to enroll in MySpectrum?
Were you given a PIN by a Spectrum Health staff member? If so, you will be able to enroll in MySpectrum quickly using our “I have a PIN" option. There are only a few quick steps. First go to www.spectrumhealth.org. Next, look for the MySpectrum box in the upper right corner. Click on the "Enroll Now" box, then click on the “I have a PIN” button and follow the instructions on the pages that follow. You will be asked to enter your PIN, date of birth, email address and zip code. You will have immediate access to your personal health information in MySpectrum. Please note, your PIN will expire 2 weeks after it has been issued.
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What if I lose my PIN or my PIN expires?
Your PIN can be replaced. You may request a new PIN. There are three ways to do this:
We will need to verify your identity, so please be prepared to share your email address and the email you were sent with your PIN if you have it. Once you enroll at www.spectrumhealth.org, you will have immediate access to your personal health information in MySpectrum.
Optionally, you may enroll without a PIN. Simply go to www.spectrumhealth.org. Look for the MySpectrum box in the upper right corner. Click on the "Enroll Now" box. Next, click the “I don’t have a PIN” button and follow the instructions which will take you through entering your basic information, answering a few questions and choosing a username and password. After your records are verified, you will have access to your personal health information in MySpectrum.
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Why is my PIN not working?
There are many factors involved with a PIN. When a PIN is issued to you, the staff member types in your email address and links the PIN to the record we have on file for you. Usually, when a PIN doesn’t work, it is because we have different information for you than you are using when enrolling with your PIN. It could be anything from your email address, proper name or your zip code. We would be glad to help you with the issues you are having. Once you have made sure that you have tried:
- The same email address you gave when the PIN was issued
- All possible zip codes for your records
- Your proper name
And you are still having trouble, please contact us at customerservice@myspectrumhealth.org and we would be happy to help.
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How can I create an effective user name and password?
There are some specific things to consider when creating a user name and password:
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User names should be no more than 35 characters
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User name may not contain spaces
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User names should not contain a non-alpha numeric character (such as one of the following: !@#$%&*)
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Password must be at least 7 characters in length, but not more than 15 characters
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Password cannot contain the user name
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Password must contain 3 of the following categories:
- A non-alpha numeric character (such as one of the following: !@#$%&*)
Other tips:
- We suggest that you do not use your email address as your username. Our system does not allow any non-alpha numeric characters in the username and it will end up different from how you typed it which creates confusion. What that means is that if you enter an email address as a username such as "Jane.Doe@gmail.com", both periods, "." and the "@" symbol will be removed leaving your username as: "janedoegmailcom"
- If you use your proper name as your username and include spaces, they will be removed. This means that if you typed your username as "Jane Van Doe", your username will be "JaneVanDoe".
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What if I can't remember my user name or need my password reset?
Not a problem, we have set up two features to help with this exact situation. Simply go to www.spectrumhealth.org. Look for the MySpectrum box in the upper right corner. Click on the "Forgot Password" or "Forgot Username" link and then follow the instructions. Our system will walk you through some simple questions to help you recover your username or password. Please note, these requests will be sent to the email address you used when you created your MySpectrum account, so be sure to check them all if you are unsure which you used when enrolling.
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Will the system log me out?
Yes. If you are logged on to MySpectrum but are not active, the system will log off after 10 minutes of inactivity.
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Why is an e-mail address needed to enroll in MySpectrum?
An e-mail address is one of the pieces of information used to confirm your identity during the enrollment process. In addition, if you were given a PIN (personal identification number) from the Spectrum Health staff, we use your email address to send you the PIN letter electronically.
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It says my account is disabled, how can I get that fixed?
If your account has been disabled, we would be glad to enable it again for you. Please contact us in one of the following ways:
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Laboratory Test Results
Which lab test results are available on MySpectrum?
Virtually all test results are now available in MySpectrum. However, there are some test results that will have a seven day hold due to the sensitive nature of the tests (such as toxicology, pathology, and molecular diagnostics results). This list contains lab results that will be delayed from appearing in your MySpectrum account.
Your lab results may not fully display within your account when you first enroll. If you are not seeing the results you expect to see, please log out and give the system a few hours before logging back in to see all of your results. If you still do not see your lab results, please contact us either by email at CustomerService@myspectrumhealth.org or phone: 1-877-308-5083.
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Which lab facilities will have lab test results posted in MySpectrum?
Only the results from tests performed in a Spectrum Health lab, or a Spectrum Health Medical Group lab are posted in your account.
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What if my test results aren't on MySpectrum?
Most test results will show up in in your MySpectrum account as soon as they are complete. However, there are some test results that will have a seven day hold due to the sensitive nature of the tests (such as toxicology, pathology, and molecular diagnostics results). This list contains lab results that will be delayed from appearing in your MySpectrum account. If you are a new MySpectrum user, lab test results will not be pulled into your account immediately when you first log in. We suggest you wait one to three hours before logging in again to view them.
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Who should I contact if I have a question about my lab test results?
Questions should be directed to the physician who ordered the test or your primary care physician.
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How long does it take for a lab test result to appear in MySpectrum?
Results are available in MySpectrum as soon as they are complete. However, there are some test results that will have a seven day hold due to the sensitive nature of the tests (such as toxicology, pathology, and molecular diagnostics results). This list contains lab results that will be delayed from appearing in your MySpectrum account.
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Does transmitting lab test results through MySpectrum fall within privacy and HIPAA regulations?
Yes. Since MySpectrum requires a username and password to access, it is considered a secure patient environment to display lab test results. As with all important information, we suggest you are very protective of your log in information to help maintain the security of your account.
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How will MySpectrum help me understand my lab test result?
In order to help provide more detailed information on your various lab test results, we have provided a link to our online educational content within each of your results. To see the link to this content and more details about the result, including the test value and what's considered a normal range based on your age, gender and other demographics, simply click the name of your test result and a box will pop up with additional details. We encourage you to contact your physician to discuss your results or with any questions or concerns you may have regarding your results and their meaning.
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Accessing another patient's information
How can I set up a family account or view information for my children/others I care for?
MySpectrum is set up to help families view information about all members within one account. With the proper authorization and identity verification, we can link accounts of adult to adult or information for a child or adult into the account of a consenting adult. As children are not able to have their own account, the parent needs to set up an account for themselves first and then we can link the child’s health information into the account of the adult.
To maintain the privacy and security of our patient’s information, it is essential that we follow a secure process to allow this sort of access to the information of another patient. For this reason, we require that all people requesting access to the information of another patient within MySpectrum complete a Proxy Access Request form and their legal right to access that information will need to be verified. Parents and guardians may request to view information for children up to the age of 12. Once you have completed the proxy form, please bring the form to any Spectrum Health location where care is provided. The registration staff will make the changes to your MySpectrum account.
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How do I fill out a Proxy Access Request Form?
To help make filling out the Proxy Access Request form a little easier, we created this instruction document to help guide you along the way. This will ensure that our staff is able to properly process your form.
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Why can’t I create an account for my child who is between the ages of 12 and 17?
Because state and federal patient privacy regulations limit the amount of information that can be released for patients in this age range, MySpectrum needs to restrict access to these accounts. We understand that it is frustrating for parents to lose access to their children’s information at these ages, but in order to prevent the accidental release of any protected health information for these patients, at this time, MySpectrum does not provide access to these accounts.
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Can accounts be created in MySpectrum for other members of my family whom I care for?
Yes. MySpectrum is set up to help families view information about all members within one account. Users can request to view information for an adult patient, such as a spouse or parent, who is 18 years of age or older. To maintain the privacy and security of our patient’s information, it is essential that we follow a secure process to allow this sort of access to the information of another patient. For this reason, we require that all people requesting access to the information of another patient within MySpectrum complete a Proxy Access Request form and their legal right to access that information will need to be verified. Once you have completed the proxy form, please bring the form to any Spectrum Health location where care is provided. The registration staff will make the changes to your MySpectrum account.
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Billing
How do I know that my credit card information is secure on your site when making a bill payment?
Please be assured your billing information is secure with us. The billing site address starts out with https://. Whenever the site address is https://, you can be sure you are on a secure site. The "S" indicates that the site is secure; a site without a security certificate would only have http://.
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How can I pay a bill before my enrollment is complete?
It is possible to make a one-time payment of a bill online using the “Make Payment Now” button on this page. (Look towards the bottom of the page to find the link.) With this function, there isn’t any login or enrollment required.
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How do I change my billing from paper billing to paperless or vice versa?
In order to turn off or on your paper billing, once logged into your MySpectrum account:
- Click the "Pay My Bill" button in the left-hand navigation panel.
- From there, click the "View Details" link in the far-right column, which will take you to the online payment system.
- Within that page, click the "Manage Profile" link in the left-hand navigation panel.
- On the next page you will be able to select your billing option, including paperless billing.
How can I view past bills?
At this time only bills with an outstanding balance are available on MySpectrum. If you need access to past bills you can request them to be printed and mailed by placing an email to “Billing” from within your MySpectrum account with the date ranges you are requesting or by calling our Patient Financial Services Customer Service at (616) 774-1710.
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I do not see the bill I am trying to pay, where is it?
You should be able to see charges from both the Spectrum Health Hospital Group and the Medical Group within your account. If you have a question about a bill you do not see, please contact our Patient Financial Services Customer Service at (616) 774-1710.
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How do I pay my children's bill if they are not in MySpectrum?
It is possible to make a one-time payment of a bill online using the “Make Payment Now” button on this page. (Look towards the bottom of the page to find the link.) With this function, there isn’t any login or enrollment required.
However, if you would like to be able to pay your children’s bills through MySpectrum in the future, you can do that by first setting up an account for yourself then linking your child’s information into your account. MySpectrum is set up to help families view information about all members within one account.Users can request to view information for their children up to the age of 12 or an adult patient, such as a spouse or parent, who is 18 years of age or older.
However, to maintain the privacy and security of our patient’s information, it is essential that we follow a secure process to allow this sort of access to the information of another patient. For this reason, we require that all people requesting access to the information of another patient within MySpectrum complete a Proxy Access Request form and their legal right to access that information will need to be verified. Once you have completed the proxy form, please bring the form to any Spectrum Health location where care is provided. The registration staff will make the changes to your MySpectrum account.
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Messages in MySpectrum
Where can I view my messages?
Look in the left hand navigation panel in MySpectrum for the box titled “Message Center” and click on the link labeled “You have x new messages”. This will open the message center so you can view new messages, read messages and send messages.
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I received an email stating I had a new message but I don't see it. Where is it?
Often times when you receive a notification that you have new messages they can either be from your doctor’s office or customer service. The first page that opens when you click “You have x new messages” link underneath “Message Center” is the Doctor’s Office page. There is also another page for Customer Service messages.
If the first page does not have any messages on it, the new messages will be on the other page – The Customer Service message page. In order to switch between the two pages, look to the top of the page, just beneath the “My Message Center” title. There are two tabs there titled “Doctor’s Office” and “Customer Service”. The lighter of the two tabs is the tab you are currently viewing. Click on the darker one to see the messages there.
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I do not see an option to email my doctor, how can I do this?
Unfortunately, at this time not all physicians are available in MySpectrum. One way to see if your doctor is available in MySpectrum is by going to www.spectrumhealth.org and searching for your physician. If they are available in MySpectrum there should be an “Email this Physician button”. If you find that your doctor does not currently have the ability to email with you through MySpectrum, and you would like to, we suggest you discuss this with them at your next visit.
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How do I delete unread messages from my doctor's office?
In order to delete an unread message from your doctor's office, follow the following steps:
1. Log in
2. Go to your Message Center
3. Check the box next to the message you would like to delete.
4. Click the "Mark as read" button.
5. Check the box next to the message again.
6. Click the "Delete" button.
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Updating Personal Information in MySpectrum
How can I change my mailing address in MySpectrum?
You can update your address in MySpectrum by clicking on “My Profile” in the left-hand navigation. This page contains your personal contact information, once you have entered in any changes you would like to make click the “save” button at the bottom of the page. Please note, when an address request is made it requires approval from Central Registration. This process can take 2-3 business days so you will not see the change in your profile immediately.
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How can I change my email address in MySpectrum?
After logging into your account, click “My Profile” from the left hand navigation panel. You will find the email address field toward the middle of the form
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Customer Service
How can I ask a question about MySpectrum or provide feedback?
Input is welcome. The suggestions our patients and users provide lead to many of the updates and changes we make. Questions can be asked and comments can be provided in one of two ways:
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How can I report a problem with my account?
There are three ways to do this:
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