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Spectrum Health Virtual Desktop (VDI)

Setting Up Your Virtual Desktop

To access the Virtual Desktop environment or download the VMware Horizon View Client to your device, refer to the user guide (PDF, 1.39MB). 

If you are having an issue using Virtual Desktop please contact the Help Desk at 616-391-1361 for assistance. 

MyDesktop is a Spectrum Health computer system, which may be accessed and used only for official business by authorized personnel. Unauthorized access or use of Spectrum Health systems may subject violators to criminal, civil, and/or administrative action. Users (authorized or unauthorized) have no explicit or implicit expectation of privacy. Access or use of this computer system by any person whether authorized or unauthorized, constitutes consent to these terms.

Spectrum Health Virtual Desktop FAQ's

  1. What is Virtual Desktop?
  2. How do I get access to use Virtual Desktop?
  3. Why do I need to indicate if I am a clinical or business user when I request Virtual Desktop?
  4. What is an application group and why do I need to select one when I request Virtual Desktop?
  5. Can I use Virtual Desktop on more than one personal device? E.g., I have a home PC, and an iPad that I use.
  6. Can I use Virtual Desktop anywhere and at anytime?
  7. Is Virtual Desktop an exact copy of my SH desktop when I log in to my SH computer?
  8. How do I request additional applications be available on Virtual Desktop?
  9. I am having problems logging into mydesktop.spectrumhealth.org. What do I do?
  10. What is the difference between using Virtual Desktop at home and using my SH computer without Virtual Desktop?
  11. I am using MyDesktop but need to use applications that aren't available when I use MyDesktop but are available when I use my SH computer.
  12. I have a colleague who does not use MyDesktop now but is interested in receiving MyDesktop access. How do you request MyDesktop access?
  13. I am having issues while using Virtual Desktop. Who do I contact to help me?

1. What is Virtual Desktop?
Virtual Desktop provides remote access at any time, from anywhere with internet access, and on many devices. It provides physicians and employees with access to a Spectrum Health Windows 7 desktop from multiple device types, such as a home PC, smartphone or tablet.

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2. How do I get access to use Virtual Desktop?
Submit a Service Desk catalog request for Virtual Desktop. Please submit your business use case for your request. Once your request is approved then you will receive an email indicating the next steps for you to take to begin using Virtual Desktop.

Physicians and Non-TIS staff: You will submit a Service Desk catalog request for Virtual Desktop. Please submit your business use case for your request. You will also need a one-time passcode generated from McAfee Pledge in order to access you Virtual Desktop off Spectrum Health’s network.

A McAfee Pledge passcode is a Spectrum Health (SH) security measure that serves a second form of authentication during remote access to protect patient Protected Health Information (PHI) and other sensitive data by reducing unauthorized access. The secure passcode will be used in conjunction with your Spectrum Health assigned AD username and password for Virtual Desktop remote access. McAfee Pledge generates the passcode you will use through your mobile device (Android, iPhone, Blackberry) or PC.

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3. Why do I need to indicate if I am a clinical or business user when I request Virtual Desktop?

You are asked if you are a business user (defined as not providing direct patient care) or a clinical user (defined as providing direct patient care) to provide the application group options that are available to choose from based on your primary work function. Your response will provide a list application groups that are available in Virtual Desktop to support your workflow.

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4. What is an application group and why do I need to select one when I request Virtual Desktop?

An application group is a grouping of applications pre-installed on a number of virtual desktops. When assigned, you will have access to those applications in MyDesktop. For example, the only way you would get access to Xcelera is to be added to the Xcelera application group.

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5. Can I use Virtual Desktop on more than one personal device? E.g., I have a home PC, and an iPad that I use.

Yes. You can download the VMware Horizon View Client on more than one personal device.

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6. Can I use Virtual Desktop anywhere and at anytime?

You can use Virtual Desktop anywhere you have an internet connection (wired or wireless) and a computer or mobile device available. You will need to download the View client to the computer or device. You also need to submit a Service Desk catalog request to receive Virtual Desktop access.

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7. Is Virtual Desktop an exact copy of my SH desktop when I log in to my SH computer?

No. Virtual Desktop is a new virtual desktop that contains core Windows and Spectrum Health applications along with numerous user assigned applications.

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8. How do I request additional applications be available on Virtual Desktop?

Currently, a specific group of applications are available on Virtual Desktop. If your workflow requires an application that is not offered on Virtual Desktop then you can submit a request by contacting helpdesk and indicate the application you require and why it is required in relation to your role and workflow. All requests will be reviewed and a response will be provided to indicate if the application is planned to be offered on Virtual Desktop and when. If the application is not planned then it will be considered and prioritized against other requests received.

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9. I am having problems logging into myspectrum.spectrumhealth.org. What do I do?

If you receive the message “The Spectrum Health Internet Proxy could not connect to the website you are attempting to access. Please make sure that you did not misspell the name of the website you are trying to access. It is possible that the website does not exist or is currently unavailable” then you are attempting to access the “myspectrum.spectrumhealth.org” website internally. The MyDesktop website should only be used on personal devices on home networks (or sh-guest). If you have a Windows 7 device, you will need to follow the instructions to install the client on a personal device.

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10. What is the difference between using Virtual Desktop at home and using my SH computer without My Desktop?

The experience should be nearly the same, but you may not have access to device licensed software in MyDesktop.

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11. Does MyDesktop offer the same functionality and applications as my SH computer?

MyDesktop offers the same functionality and you can perform almost all of the same functions, including printing from MyDesktop. Your applications are limited to the core application included in the application group you are signed into along with a few virtualized user licensed applications.

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13. I have a colleague who does not use Virtual Desktop now but is interested in receiving MyDesktop access. How do you request Virtual Desktop access?

Currently, Virtual Desktop is offered to a defined group of physicians and staff. Virtual Desktop will be more widely available in the coming months. You can submit a MyDesktop request for review and you will receive a response as to when Virtual Desktop should be available for your use.

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13. I am having issues while using Virtual Desktop. Who do I contact to help me?

Contact the Help Desk at 616.391.1361 for assistance with Virtual Desktop use.

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