More Information for Patients and Families

More Information For Patients and Families 

Re: Stolen Camera with Patient Photos 

We know this incident is disappointing to you and your family. It is incredibly disappointing to us, too. We know you place your trust in us and our providers to maintain your child’s privacy.  We work diligently every day to keep that trust. 
 
This web page is intended to provide patients and families with information and offer additional resources regarding the theft of a camera which contained pictures of patients and their names, dates of birth, dates of service and medical record numbers. 
  • Patients whose pictures may have been on the camera were seen at the Helen DeVos Children’s Hospital dermatology clinics in Grand Rapids and Lansing between mid-February of this year and June 22, 2017. 
  • Parents or guardians of the affected patients have been mailed a letter explaining the situation.
  • The pictures included patients’ names, dates of birth, dates of service and medical record numbers. 
  • For the most part, each photograph of the skin condition was a close-up image, so the patient’s face, or other sensitive body parts, could not be identified.
  • Pictures did not include patients’ Social Security Numbers or any other sensitive financial information, such as health plans or insurance card numbers. Therefore, we do not believe it is necessary to take additional steps to protect patients’ identity or to prevent financial fraud using the children’s information.
 
We have taken the following steps:
  • The pediatric dermatology practice has immediately stopped taking patient photographs on a personal camera. Moving forward, all photos will now be promptly downloaded to the patient’s medical record and deleted from the camera and its memory card. In addition, cameras and memory cards used for patient photographs are not permitted to leave a Spectrum Health location.
  • We are working with all of our providers, throughout Spectrum Health System, to ensure that if they are collecting and using patient photographs, they are doing so in an approved, secure manner. Specifically, we are reaching out to all providers to make sure they understand the software programs and other technology we have available for securely recording patient photographs and images. 
 
For more information, please read these Frequently Asked Questions or contact us as at 844.689.2875
 
While we do not believe it is necessary to take additional steps to protect your child’s identity or to prevent financial fraud using your child’s information, you can read information about identity theft and protection from the Federal Trade Commission here: https://www.consumer.ftc.gov/features/feature-0014-identity-theft