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Visiting 101

Visiting Hours: 9 a.m. to 9 p.m. daily

Healthy visitors of all ages are always welcome here. Remember that families may choose to limit the number of visitors, hours and duration of visits for their loved one. Check with the family you are visiting to make sure they are accepting visits. You may also call us before you plan to visit, especially if the patient is in our intensive care unit. We can check with a floor nurse to confirm your patient's status.

If children will be visiting, please keep them under adult supervision during your entire visit. We appreciate your help keeping a peaceful environment for all patients and their visitors.

Check-in and ID badges

When you arrive, please check in at the visitors desk near the elevators and stairs from the parking ramp, or at the registration desk in the lobby. We can help direct you to the unit you'll be visiting. If you have permission to stay past 9 p.m., ask the patient's nurse for an ID badge. 
 

We Like Healthy Visitors

When you check in, we may ask a few questions about your health. Our goal is to protect patients from exposure to illnesses that could worsen their already difficult conditions. If you've been sick recently, please consider postponing your visit for 24 to 48 hours.

Symptoms that put others at risk include:

  • Fever
  • Cough
  • Sore throat
  • Runny nose or congestion
  • Vomiting
  • Diarrhea
  • Rash or draining sores

We appreciate your help keeping our patients on the path to health and wellness.


Spectrum Health is a Smoke-free Campus

All Spectrum Health buildings, grounds and parking facilities are 100 percent smoke-free and tobacco-free.


Personal Items and Valuables

Please leave any items of sentimental or monetary value (other than a child's security item, such as a blanket or stuffed animal) at home. Our focus is on medical care. Our hospitals cannot be responsible for the security of your personal items or valuables.


Pets

We know that pets can be very helpful in the healing process. Before you bring Fluffy or Fido to visit a patient here, please get an OK from the nursing manager and the admitting doctor. Ask us for a "Pet Pass" so your vet can confirm your pet is healthy and his or her shots are up-to-date.

If you have a service dog, please call 616.391.9000 and ask to speak with the floor nurse for the patient you wish to visit.


Visitor Guidelines

We are committed to making our hospital a place of healing and positivity. We understand how difficult it can be when a family member or friend is ill. Let's work together to limit stressful situations and negative behavior, and instead focus on patience and kindness. If you have a concern about your loved one's care, please let his or her care team know about it. We'll do everything we can to help.

Patient Relations

We welcome your concerns related to patient care or a Spectrum Health employee. Our Patient Relations team is here for you.

Monday to Friday 8 a.m. to 4:30 p.m.
616.391.2624
patient.relations@spectrumhealth.org

If you have concerns after hours or on weekends, please let a member of your patient care team know you'd like to speak with a supervisor.