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Visitor Services

How Can We Help You?

We've got everything you need to know about finding your way, getting comfortable, getting goodies and getting where you need to go once you're here.

Services

CarePages

This free service helps you keep friends and family universally updated on your loved one's condition. CarePages allows you to post pictures and updates at any time. Your supporters can post encouraging words for you, if you activate the comments section. CarePages remain active until you choose to deactivate the page.

Chapel

If you would like to reflect, pray, meditate or simply sit in peaceful quiet, visit our multi-faith chapel. Located on the first floor directly across from the emergency department, the chapel is open 24 hours a day, seven days a week.

Concierge Services

We can provide information on local hotels, restaurants, area activities and transportation services. Call 616.267.1234 or email us at conciergeservice@spectrumhealth.org

Gift Shop

Located near the main entrance, our gift shop offers everything from infant clothing to cards and flowers.

Monday to Thursday 8 a.m. to 8 p.m.
Friday 8 a.m. to 5 p.m.
Saturday and Sunday 12:30 p.m. to 2:30 p.m.

You can also order items from our online gift shop.

Guest Meal Trays

Guest meal trays can be purchased by calling x4700 from your in-room phone. You may pay by credit card when you place the order. Guest meal trays will be delivered to the patient's room during scheduled meal times:

Breakfast 7:30 a.m. to 8:30 a.m.
Lunch 11:30 a.m. to 12:30 p.m.
Dinner 4:30 p.m. to 5:30 p.m.

Hearing Support

A telecommunications device for the deaf (TDD) is available for patients and visitors who are deaf or hard of hearing. Ask the nurse to make arrangements for a device.

In-Room Phones

Patient rooms are equipped with an in-room phone for local calls. Patients are welcome to share their in-room phone number with friends and families, at their discretion.

Internet Access and Cell Phones

We offer free wireless internet access. Mobile devices and laptops may be used anywhere, except in posted restricted areas. If you need help with access, call our Technical Support team at 616.391.4000.

Language Services

Patients and families in need of assistance with understanding or reading English have free access to Spectrum Health language services. For interpretation or translation services, call 616.391.2175

Lost and Found

If you have lost or found an item during your visit to Big Rapids Hospital, please let us know by calling 231.796.8691.

Notary Public

Notary public service is available for patient families who are unable to access notary services outside of the hospital. Ask your nurse or call Patient Relations at 231.592.4456.

Patient Relations

If you have a concern related to patient care or a Spectrum Health employee, please notify any member of your care team. You may also contact Patient Relations:

Monday to Friday 8 a.m. to 4:30 p.m.
231.832.8550
patient.relations@spectrumhealth.org

For patient relations assistance after hours, ask the patient's nurse to contact a hospital supervisor for you.

Watching TV

Local and cable television channels are available in patient rooms free of charge. Closed captioning is available.

Wheelchair Assistance

Our security employees are available 24 hours a day to help visitors, patients and guests with wheelchair assistance. We can also escort you to your vehicle. We're here to help in any way that we can.