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Visitor Services

How Can We Help You?

Everything you need to know about getting comfortable, getting goodies and getting where you need to go once you're here.


  • CarePages

    This free service helps you keep friends and family universally updated on your loved one's condition. CarePages allows you to post pictures and updates at any time. Your supporters can post encouraging words for you, if you activate the comments section. CarePages remain active until you choose to deactivate the page.

  • Concierge Services

    We can provide information on local hotels, restaurants, area activities and transportation services. Call 616.267.1234 or email us at

  • Gift Shop

    The Specialty Shop
    Located on Floor 3
    Monday to Friday 9 a.m. to 3 p.m.

    The Specialty Shop offers gifts and products with an emphasis on grace, beauty and inspiration specifically selected to meet the needs of cancer patients and their families. You can also order items from our online gift shop.

  • Hearing Support

    A telecommunications device for the deaf (TDD) is available for patients and visitors who are deaf or hard of hearing. Ask the nurse to make arrangements for a device.

  • Internet Access and Cell Phones

    We offer free wireless internet access. Mobile devices and laptops may be used anywhere, except in posted restricted areas. If you need help with access, call our Technical Support team at 616.391.4000.

  • Language Services

    Patients and families in need of assistance with understanding or reading English have free access to Spectrum Health language services. For interpretation or translation services, call 616.391.2175

  • Lost and Found

    If you have lost an item or discover a lost item during your visit to the Lemmen-Holton Cancer Pavilion, please contact our Lost and Found service at 616.486.5700.

  • Notary Public

    Notary public service is available for patients and families who are unable to access notary services outside of the cancer center. Ask your nurse or call Patient Relations at 616.225.6414.

  • Patient Relations

    If you have a concern related to patient care or a Spectrum Health employee, you may notify any member of your care team. You may also call our Patient Relations team at 616.225.6414. Or email us at

    Monday to Friday 8 a.m. to 4:30 p.m.

    For patient relations assistance after hours, ask the patient's nurse to contact a supervisor for you.

  • Pastoral Care

    The Spectrum Health Pastoral Care and Bereavement Department provides spiritual and emotional support to patients, family and staff.

  • Wheelchair Assistance

    Our security employees are available 24 hours a day to help visitors, patients and guests with wheelchair assistance. We can also escort you to your vehicle. We're here to help in any way that we can.

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