MedNow Family Services

MedNow Family Services

Helen DeVos Children’s Hospital is committed to delivering the highest quality of care to our patients.  Modern technology has greatly enhanced the ability of health care organizations and physicians to operate with improved effectiveness. Videoconferencing technology provides health care providers, support staff and remote patients a way to collaborate across distances with greater efficiency and ultimately enable a sharper focus on patient care. Our leading-edge telehealth service, MedNow, improves access to care for thousands of families. 

We are proud to use MedNow to bring parents and families face to face with their child and his or her provider in a fast, convenient way without the need for travel. Our family services are offered at no charge to the family.  

Services We Offer

Family Rounding: Families are able to participate in clinical rounds with our providers and staff when they cannot be at the hospital. Your child’s care team will determine whether this is an option and if so, work with you to schedule it. 

Physical Therapy: Our physical therapists offer video participation for family into baby or child physical therapy sessions at the hospital. Your child’s care team will determine whether this is an option, and if so, work with you to schedule it.

NICU Support:

  • New Mom to NICU Baby: Sometimes newborn babies need to be transferred immediately from the hospital where they are born to the Helen DeVos Children’s Hospital Neonatal Intensive Care Unit. We understand the stress on a new mom of being separated from and concerned about her child. Through MedNow, the new mom can see her baby and discuss the child’s care going forward with the neonatologist from her remote hospital room. This service is currently only available to new moms at Spectrum Health Hospitals and Holland Hospital, and will be coordinated by your care team at the hospital as well as your child’s NICU care team. 
  • Sibling Visits: Our child life team facilitates video introduction of babies who are in the NICU to their siblings at home. Your child’s care team will determine whether this is an option, and if so, work with you to schedule it. 

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