MedNow Pediatric Specialty Programs

MedNow Pediatric Specialty Programs

Helen DeVos Children’s Hospital is committed to delivering the highest quality of care to our patients.  Modern technology has greatly enhanced the ability of health care organizations and physicians to operate with improved effectiveness. Videoconferencing technology provides health care providers, support staff and remote patients a way to collaborate across distances with greater efficiency, and, ultimately, enable a sharper focus on patient care. Our leading-edge telehealth service, MedNow, improves access to care for thousands of families. MedNow let's physicians and patients interact face to face in a fast, convenient and affordable way without the need for travel.  

We work with a variety of providers to deliver telehealth services through affiliations between Helen DeVos Children’s Hospital, patients and outside institutions. Currently, we offer the following pediatric subspecialty services through MedNow: cardiology, critical care, dermatology, nephrology, neurology, neurosurgery, orthopedics, plastic and craniofacial surgery, psychiatry, pulmonary and sleep medicine services. Our experts provide general diagnostic telehealth services in cardiology, neurology, ophthalmology and imaging. We also offer several family services through MedNow for children in the hospital. 

We continually strive to develop new programs and are always researching and implementing new state-of-the-art technologies to connect patients, families and providers. Please contact our hospital operations team at 616.391.7848 to discuss how we can partner with you. 

Frequently Asked Questions

How much do MedNow services cost?
  • The cost of services varies. Insurance reimbursement depends on the patient's insurance carrier and the services received. 

What equipment is needed for MedNow?

  • The type of video equipment and devices depends on the service being provided. A computer, tablet or smartphone can be used to connect patients and providers; however, in some instances more equipment may be needed. All devices and software used are HIPAA compliant.

How do I request a MedNow service?

  • Providers: We offer telehealth expertise and can assist you in developing successful programs for your patients. Our expertise includes workflow mapping, telehealth program evaluation and state-of-the-art telehealth technologies. 
  • Patients/Families: Please call the individual specialty office to determine availability or talk with your provider to see if you qualify. 

Services We Offer

MedNow Encounters

A secure online exchange of medical information between a patient and a health care provider in which the provider gives the patient medical advice.

MedNow Family Services

We use MedNow to bring parents and families face to face with their child and his or her provider in a fast, convenient way without the need for travel.

Telehealth Diagnostics

Our providers can support you and your patients by providing remote diagnosis through telecommunications technology.